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When the Little Things Count . . . and They Always Count: 601 Essential Things That Everyone In Business Needs to Know Paperback – August 23, 2006

4.7 out of 5 stars 12 customer reviews

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Editorial Reviews

About the Author

Barbara Pachter is a business communications consultant, coach, and seminar leader who speaks nationally and internationally on topics including assertiveness, business etiquette, international communications, conflict, women’s issues, and presentation skills. She has conducted over 1,500 skill-building seminars for clients including Microsoft, DaimlerChrysler, Merck & Co., NASA, and Pfizer, Inc. She is the coauthor of five books on business etiquette and communication skills, including The Prentice-Hall Complete Business Etiquette Handbook, The Power of Positive Confrontation, and The Jerk with the Cell Phone. She lives in Cherry Hill, New Jersey.

Susan Magee, an award-winning writer, is the author of the humorous travel guide UFO USA and the coauthor of several other books, including Why Can’t You Read My Mind? and, with Barbara Pachter, The Power of Positive Confrontation and The Jerk with the Cell Phone. She lives with her family outside of Philadelphia.
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Product Details

  • Paperback: 192 pages
  • Publisher: Da Capo Press; 2nd edition (August 23, 2006)
  • Language: English
  • ISBN-10: 1569242909
  • ISBN-13: 978-1569242902
  • Product Dimensions: 0.5 x 5.5 x 7.2 inches
  • Shipping Weight: 3.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #127,900 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Paperback
I enjoyed this book. It was an easy read book that gave good examples and good advice. Many times there were situations mentioned that I would have never thought would have mattered in a business environment. I learned many things on how to handle myself and appearance in a professional way. Many of the things mentioned in the book are easy to implement and take little time, others are larger. I would recommend this book to every student before entering the business work place.
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Format: Paperback
I just finished this book while flying to Chicago to work with a client. While I think I am on top of my game from a business manners perspective, I found myself running a checklist on me and how I handle myself in certain business situations and yes I found some holes in my armor.

This is one of those books you need to have in your reference library. We all need help in handling ourselves in business situations that require that we put our best foot forward. Just remember to refer to this gem before you make a fool out of yourself and loose a very important client or worse in our highly competitive business world.
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This book gives 601 little things that you probably already do know, but I bet that if you have to stop and think about them, you will realize that you do not remember them. A very good book that reminds us of the way to do things a little better than we were doing them now, and a reminder for the other 599 things that we were doing to keep on doing. This book gives something for everyone. I am glad that I bought it, and I will read it more than once, you can be sure of that.
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This is trully well worth buying and reading! I needed this information 30 years ago. How nice to see something to help people be more successful by doing and saying "the right thing"!
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I am a communication and etiquette coach. I often purchase books just to update myself on what is being said by etiquette authors. This is a wonderful reference. Every person, particularly our young employees should read this book. Having job skills is one thing; having the social skills to keep a job is another. I read every word and have already recommended it to several people.

Janet Cherry
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I use this for students who haven't ever had the opportunity to learn about business etiquette. It's an easy and logical read.
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