When the Little Things Count . . . and They Always Count: 601 Essential Things That Everyone In Business Needs to Know [Paperback]

Barbara Pachter (Author)

Book Description

Publication Date: August 23, 2006

From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things — the details that demonstrate that we know how to communicate and interact with others on a professional level, regardless of our position or occupation. In this book, longtime business communications consultant and trainer Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-life anecdotes, When the Little Things Count . . . and They Always Count offers inspiration and advice to help get us to the next level of professionalism and success.

Editorial Reviews

About the Author

Barbara Pachter is a business communications consultant, coach, and seminar leader who speaks nationally and internationally on topics including assertiveness, business etiquette, international communications, conflict, women’s issues, and presentation skills. She has conducted over 1,500 skill-building seminars for clients including Microsoft, DaimlerChrysler, Merck & Co., NASA, and Pfizer, Inc. She is the coauthor of five books on business etiquette and communication skills, including The Prentice-Hall Complete Business Etiquette Handbook, The Power of Positive Confrontation, and The Jerk with the Cell Phone. She lives in Cherry Hill, New Jersey.

Susan Magee, an award-winning writer, is the author of the humorous travel guide UFO USA and the coauthor of several other books, including Why Can’t You Read My Mind? and, with Barbara Pachter, The Power of Positive Confrontation and The Jerk with the Cell Phone. She lives with her family outside of Philadelphia.

Product Details

• Paperback: 192 pages
• Publisher: Da Capo Press; 2nd edition (August 23, 2006)
• Language: English
• ISBN-10: 1569242909
• ISBN-13: 978-1569242902
• Product Dimensions: 7.3 x 5.5 x 0.6 inches
• Shipping Weight: 3.2 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #247,528 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

38 of 44 people found the following review helpful:

5.0 out of 5 stars Quick and Easy Guide for professionals, May 11, 2001

By A Customer

This review is from: When the Little Things Count...and They Always Count: 601 Essential Things that Everyone in Business Needs to Know (Paperback)

I enjoyed this book. It was an easy read book that gave good examples and good advice. Many times there were situations mentioned that I would have never thought would have mattered in a business environment. I learned many things on how to handle myself and appearance in a professional way. Many of the things mentioned in the book are easy to implement and take little time, others are larger. I would recommend this book to every student before entering the business work place.

12 of 12 people found the following review helpful:

5.0 out of 5 stars The Swiss Army Knife of Manners, Etc In The Business World, August 26, 2008

By 

Mr. Robert C. Bonds (McAllen,TX-Rio Grande Valley) - See all my reviews

This review is from: When the Little Things Count . . . and They Always Count: 601 Essential Things That Everyone In Business Needs to Know (Paperback)

I just finished this book while flying to Chicago to work with a client. While I think I am on top of my game from a business manners perspective, I found myself running a checklist on me and how I handle myself in certain business situations and yes I found some holes in my armor.

This is one of those books you need to have in your reference library. We all need help in handling ourselves in business situations that require that we put our best foot forward. Just remember to refer to this gem before you make a fool out of yourself and loose a very important client or worse in our highly competitive business world.

11 of 11 people found the following review helpful:

5.0 out of 5 stars Counting the Essential Little Things, June 8, 2008

By 

John Krysa (Seba Beach, Alberta Canada) - See all my reviews
(REAL NAME)   

This review is from: When the Little Things Count . . . and They Always Count: 601 Essential Things That Everyone In Business Needs to Know (Paperback)

This book gives 601 little things that you probably already do know, but I bet that if you have to stop and think about them, you will realize that you do not remember them. A very good book that reminds us of the way to do things a little better than we were doing them now, and a reminder for the other 599 things that we were doing to keep on doing. This book gives something for everyone. I am glad that I bought it, and I will read it more than once, you can be sure of that.