When Push Comes to Shove: A Practical Guide to Mediating Disputes (Jossey-Bass Conflict Resolution) [Hardcover]

Karl A. Slaikeu (Author)

Book Description

ISBN-10: 078790161X | ISBN-13: 978-0787901615 | Publication Date: January 1, 1996 | Edition: 1

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation on the fly where a more structured process is not possible or called for.

Editorial Reviews

From the Inside Flap

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation "on the fly" where a more structured process is not possible or called for.

From the Back Cover

This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.

See all Editorial Reviews

Product Details

• Hardcover: 301 pages
• Publisher: Jossey-Bass; 1 edition (January 1, 1996)
• Language: English
• ISBN-10: 078790161X
• ISBN-13: 978-0787901615
• Product Dimensions: 9.3 x 6.3 x 1 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #60,978 in Books (See Top 100 in Books)

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