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This book impressed me when I first read it 25 years ago. And it has stood the test of time: I felt amazed at how much more useful the techniques seemed when I reread it recently.
A couple of points deserve emphasis:
1. In addition to teaching you how to say "no" without feeling guilty, the author masterfully teaches you simple, powerful techniques for keeping your cool while you're under attack.
2. This book plays an important role in the set of cognitive, emotive, and behavioral skills taught by psychologists such as Albert Ellis and David Burns. While books such as "A New Guide to Rational Living" (Ellis) and "The Feeling Good Handbook" (Burns) contain tools that address a far wider range of problems, Smith's methods work far more rapidly, easily, and consistently for the challenges that this book addresses.
I strongly recommend this book for anyone wanting to quickly and easily learn to (i) say "no" without feeling guilty and/or (ii) react coolly to attacks by others.