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Most Helpful Customer Reviews
87 of 88 people found the following review helpful:
5.0 out of 5 stars
Skills That You Can Use Immediately,
By
This review is from: When I Say No, I Feel Guilty (Mass Market Paperback)
While based on solid theory, this book teaches practical skills that you can use immediately. You'll find yourself comfortably using some techniques well before you even finish the book.This book impressed me when I first read it 25 years ago. And it has stood the test of time: I felt amazed at how much more useful the techniques seemed when I reread it recently. A couple of points deserve emphasis: I strongly recommend this book for anyone wanting to quickly and easily learn to (i) say "no" without feeling guilty and/or (ii) react coolly to attacks by others.
59 of 59 people found the following review helpful:
5.0 out of 5 stars
Learn assertiveness skills with this excellent manual.,
This review is from: When I Say No, I Feel Guilty (Mass Market Paperback)
I am a psychologist working in a college counseling center, and this is the number one book on assertiveness that I recommend to my clients. Dr. Smith begins by describing "Your 10 Assertive Rights," a reminder that we all have a right do such human things as say "I don't know" and change our minds. He then introduces various assertiveness strategies one by one, starting with the very basic skill of persistence (AKA the "broken record" technique). For each strategy, Dr. Smith presents a short dialogue vignette to help you better understand how to apply that technique to real life. Once he has thoroughly taught all of the individual techniques, Dr. Smith puts them all together and addresses assertiveness in different types of situations--ie, with your family members versus with your boss. This is a great book for anyone who is tired of not being able to say "no" and ready to learn how to change their behavior.
71 of 73 people found the following review helpful:
5.0 out of 5 stars
The Most Useful Book That I Have Ever Read,
By A Customer
This review is from: When I Say No, I Feel Guilty (Mass Market Paperback)
Many years have passed since I first bought and read Dr. Smith's revolutionary book. I have never found any techniques so universally applicable for dealing with people who don't care about fairness or my feelings. I have successfully used the broken record and fogging techniques to deal with manipulative relatives who want to tell me what to do "to help me" and self-disclosure and the broken record to convince store employees to accept back defective merchandise even if their store policy "doesn't allow" them to do this! This book taught me how to stand up for myself and stop trying to solve everyone else's problems (the store's agreement with a manufacturer or distributor)and focus on getting what I have paid for. I am smiling as I write this because I have just returned from a trip to a major toy retailer whose store manager refused to take back a defective stroller "because you don't have the box." Needless to say, after using Dr. Smith's methods, the manager gave me full credit on my credit card within fifteen minutes. I never needed to become unpleasant or raise my voice. Dr. Smith should be cannonized by the "doormats" of the world. You will be doing yourself a favor if you buy this book!
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