When Talk Works: Profiles of Mediators (Jossey Bass Business and Management Series) [Hardcover]

Deborah M. Kolb Ph.D. (Author)

Book Description

Publication Date: April 8, 1994 | Series: Jossey Bass Business and Management Series

An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

?The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles.?---Roger Fisher, coauthor, Getting to Yes

Editorial Reviews

Review

"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles." --Roger Fisher, coauthor, Getting to Yes

"All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book." --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology

"A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator." --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution --This text refers to the Paperback edition.

From the Inside Flap

Twelve personal, interview-based profiles in the style of The New Yorker present an inside view of mediators at work: who they are and what techniques they use to achieve successful results in all areas of our society where conflicts arise--from business, law, and public policy to public education, the environment, and labor relations. Compelling stories illustrate the many ways to "make talk work," offering insights to mediators currently working in the field, those seeking to enter the profession, and others who find that mediation skills are critical to success in their careers. --This text refers to the Paperback edition.

See all Editorial Reviews

Product Details

• Hardcover: 513 pages
• Publisher: Jossey-Bass; 1st edition (April 8, 1994)
• Language: English
• ISBN-10: 1555426409
• ISBN-13: 978-1555426408
• Product Dimensions: 9.1 x 6.1 x 1.6 inches
• Shipping Weight: 1.9 pounds
• Amazon Best Sellers Rank: #1,407,842 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.