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When Words Matter Most: Thoughtful Words and Deeds to Express Just the Right Thing at Just the Right Time Hardcover – September 17, 1996


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Frequently Bought Together

When Words Matter Most: Thoughtful Words and Deeds to Express Just the Right Thing at Just the Right Time + Finding the Right Words: Perfect Phrases to Personalize Your Greeting Cards + Words to the Rescue: The sentiment guide for the tongue tied. 1000 thoughtful things to write on the card when you don't have a clue.
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Product Details

  • Hardcover: 128 pages
  • Publisher: Crown; 1 edition (September 17, 1996)
  • Language: English
  • ISBN-10: 0517704064
  • ISBN-13: 978-0517704066
  • Product Dimensions: 5.7 x 0.6 x 8.5 inches
  • Shipping Weight: 10.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (20 customer reviews)
  • Amazon Best Sellers Rank: #415,750 in Books (See Top 100 in Books)

Editorial Reviews

From the Inside Flap

This book explores the art of finding the right words and actions at the right time--an invaluable handbook for expressing compassion, kindness, caring, and congratulations to friends and family, neighbors and colleagues, and anyone else who touches your life. Spizman focuses on how to use words wisely and well in both difficult and joyful times, allaying the common fear people have of appearing foolish or inadequate when they want their words to make a difference.

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Customer Reviews

4.4 out of 5 stars
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Most Helpful Customer Reviews

60 of 62 people found the following review helpful By A Customer on December 6, 2001
Format: Hardcover
I did find this book helpful to some degree, but a good portion of the book is made up of poems to use. Poetry is OK sometimes, but many of the ones in the book were rather corny. I can't see myself using poems every time I want to convey my feelings. It would have been more helpful if there were more sample letters in the book.
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39 of 40 people found the following review helpful By A Customer on December 19, 2002
Format: Hardcover
I bought this book thinking it would help with my holiday letter writing and a letter I wished to write for a friend who recently married. I was very disappointed in the sparse selection of sample letters and the overabundance of poems and gift ideas. It's not something I'll reach for often.
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28 of 29 people found the following review helpful By Tsang on September 16, 2004
Format: Hardcover Verified Purchase
From the review I thought this would be a great book to have, but I find it lacking and thin. Many of the suggestion were repeated [...]. I thought this book is more about ideas of words to write, and indeed it has some, but not a lot to choose from.
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20 of 20 people found the following review helpful By A Customer on August 7, 1998
Format: Hardcover
In reading this book I found that it doesn't cost you anything to express a kind word or gesture to someone else. It made me a little less cynical and I found myself trying to implement many of the phrases and gestures the book offers. It feels good to make others smile and if you look in the mirror you will see that you are smiling too.
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29 of 31 people found the following review helpful By A Customer on February 4, 2000
Format: Hardcover
I absolutely love this little book! Holding the job of Administrative Assistant in a well known company I send out a montage of correspondence. When Words Matter Most... is the best investment I have made. It is filled with thoughts, ideas & actions that I feel has let me express myself more freely. Thank you Robyn!
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14 of 14 people found the following review helpful By Belinda on October 19, 2001
Format: Hardcover
Want to know just the right way to apologize to someone you've had a tiff with? Want to write a letter of sympathy to a friend's mother but don't know exactly what to say? Want to thank a business associate for sending work your way? WHEN WORDS MATTER MOST helps you with these kinds of letters, and many, many more. This book covers with grace every instance where you might want to write a note, from letters of apology and sympathy, to letters of encouragement, love, congratulations, and of course, thanks.
I keep this book on my desk right next to my dictionary. I can't tell you how many times I have referred to Robyn Spizman's suggestions for guidance and inspiration. HIGHLY recommended.
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14 of 15 people found the following review helpful By laurie selzer on March 27, 2001
Format: Hardcover
This book covers every life changing event and finds the right words to help one express those thoughts to others! As one tries to be supportive to others facing life changing events, this book offers you fabulous words that you were unconsciously looking for , but just could not roll off your tongue. Thanks to Ms. Spizman for her inspiration!
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14 of 16 people found the following review helpful By Barbara on October 20, 2001
Format: Hardcover
This is an excellent book to keep close at hand because it can....and does.... help when a difficult situation engulfs someone close to our heart which , so many times, renders us speechless and looking for the right words to speak.
This is a small book packed full of wisdom. Easy to read or use as a reference.
This is a perfect companion to "How to win friends and influencr people"....both of these books are almost a necessity when dealing with people and the emotions.
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