Customer Discussions > Dead or Alive 5 Ultimate - PS3 forum

When do we get DLC?


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Showing 1-19 of 19 posts in this discussion
Initial post: Sep 3, 2013 4:14:03 PM PDT
wonz says:
I preordered this game around 4 days ago, and I still don't have my DLC yet. The game arrived today, Sept 3rd (release day of DOA5U). Everything is on time except the DLC. This is my first time ordering a game with the pre-order bonus DLC before, so I'm just wondering if the delay is normal with Amazon? Thanks.

Posted on Sep 3, 2013 4:47:49 PM PDT
Josh says:
Pre-ordered mine a month ago and received game today but no DLC yet. Usually the email with DLC comes day of release, maybe the holiday is throwing things off...

Posted on Sep 3, 2013 5:00:18 PM PDT
wonz says:
Good to know I'm not the only one... Thanks for the input man, I appreciate it.

Posted on Sep 3, 2013 5:16:56 PM PDT
Same thing happened here. It's weird because I got the promotional code for buying SRIV earlier this month in the afternoon.

Maybe they're waiting till the PSN/XBLA stores fully updates so there isn't any issues with the codes not being activated yet?

Posted on Sep 3, 2013 7:42:43 PM PDT
Vitaminwater says:
I called amazon and the person told me they had no such pre-order offer -_- the gamestop codes are fine and working, amazon is not on top of it right now. Please someone post when/if they receive the code.

In reply to an earlier post on Sep 4, 2013 10:37:43 AM PDT
Josh says:
Samething when I called. Try emailing them. I emailed them about not getting the code and here is the response in part.

"As you've not received the code, I've transferred this issue the appropriate department and it'll take a bit more time than usual, so that we can help you with Promotion Code.

I just wanted to let you know I'll write back in 2-3 business days with Promotion Code.

I understand that it is frustrating to be asked to wait longer, but please give us 2-3 business days so that we can resolve this issue.

I've notified this to the appropriate department, I'd like to confirm that we're actively working on it and rest assured I'll write back with the Promotion code."

Hopefully they'll figure it soon.

In reply to an earlier post on Sep 4, 2013 12:22:20 PM PDT
[Deleted by the author on Sep 4, 2013 12:22:45 PM PDT]

In reply to an earlier post on Sep 4, 2013 12:23:49 PM PDT
[Deleted by the author on Sep 4, 2013 12:24:54 PM PDT]

In reply to an earlier post on Sep 4, 2013 12:24:36 PM PDT
I just received my promotional code after emailing customer services. I'm at work right now though so I won't be able to validate it until later today.

Posted on Sep 4, 2013 2:53:46 PM PDT
Vitaminwater says:
Still nothing for me... I emailed them again, they told me to wait 3-5 days, what the hell?

Posted on Sep 4, 2013 4:43:44 PM PDT
Jae M. Chung says:
where is this 'department' you guys speak of? Can you send me the link? I got the game today, but no promo code or anything. thanks

In reply to an earlier post on Sep 4, 2013 6:15:17 PM PDT
J. Hakl says:
First go to the amazon.com homepage. At the bottom right click on 'Help'. It is under the header 'Let Us Help You'. On the right side of the help page click on the yellow button that says 'Contact Us'. From there you can fill out the form that appears. I'm logged in at the moment, so I automatically have the order for this title appear. After you fill out the order, and depending on what options you pick, you will be able to choose e-mail, phone, or chat. I choose 'Promotion and Deals', then 'Other Promotions', and finally 'Did not receive claim code' as my issue. I have no idea if that is the right selection, so I made sure to write a detailed message to them in the e-mail I sent.
Hope that helps yourself and anyone else. At this time I haven't heard a response from the message I sent earlier today.

Posted on Sep 4, 2013 6:35:18 PM PDT
Ok, just got home. The promo offer code worked and I was able to download the outfits, no problem.

In reply to an earlier post on Sep 4, 2013 8:23:18 PM PDT
Jae M. Chung says:
thanks man. let me know if you get the info. i sent them the email and hopefully i get the content soon. thanks!

In reply to an earlier post on Sep 4, 2013 8:24:03 PM PDT
Jae M. Chung says:
@ vanelzuela

can i ask where do i go to fill in to promo @ ps3 when i receive the promo code?

Posted on Sep 4, 2013 10:03:27 PM PDT
Last edited by the author on Sep 4, 2013 10:05:59 PM PDT
Vitaminwater says:
Ok got mine, thank god. I guess you have to contact customer service for this one, as the codes are NOT going out automatically. Keep asking, they will get it to you. Good luck.

In reply to an earlier post on Sep 4, 2013 11:27:56 PM PDT
Hey there Jay, you start the game and select the online store option. There will be an option to redeem codes on this page. I believe it was towards the top of the screen.

Posted on Sep 5, 2013 7:57:43 AM PDT
Josh says:
Got a reply from customer service with the code early this morning & it works. Just gotta keep contacting them till you find a representative that knows what pre-order dlc codes are. Seems like the reps who handle email know more than those you contact by phone. Possibly they have more time to research it than those trying to immediately help us on the phone. Hopefully everyone else is able to get yours.

Posted on Sep 5, 2013 2:07:53 PM PDT
wonz says:
Just e-mailed them for my DLC code. Thank you everyone for your input and support, I am sure it will help many others wondering where their codes are as well.

I will return whenever I receive my code to let you know that all is well.
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Participants:  7
Total posts:  19
Initial post:  Sep 3, 2013
Latest post:  Sep 5, 2013

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Dead or Alive 5 Ultimate - PS3
Dead or Alive 5 Ultimate - PS3 by Tecmo Koei (PlayStation 3)
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