I preordered this game around 4 days ago, and I still don't have my DLC yet. The game arrived today, Sept 3rd (release day of DOA5U). Everything is on time except the DLC. This is my first time ordering a game with the pre-order bonus DLC before, so I'm just wondering if the delay is normal with Amazon? Thanks.
I called amazon and the person told me they had no such pre-order offer -_- the gamestop codes are fine and working, amazon is not on top of it right now. Please someone post when/if they receive the code.
First go to the amazon.com homepage. At the bottom right click on 'Help'. It is under the header 'Let Us Help You'. On the right side of the help page click on the yellow button that says 'Contact Us'. From there you can fill out the form that appears. I'm logged in at the moment, so I automatically have the order for this title appear. After you fill out the order, and depending on what options you pick, you will be able to choose e-mail, phone, or chat. I choose 'Promotion and Deals', then 'Other Promotions', and finally 'Did not receive claim code' as my issue. I have no idea if that is the right selection, so I made sure to write a detailed message to them in the e-mail I sent. Hope that helps yourself and anyone else. At this time I haven't heard a response from the message I sent earlier today.
Got a reply from customer service with the code early this morning & it works. Just gotta keep contacting them till you find a representative that knows what pre-order dlc codes are. Seems like the reps who handle email know more than those you contact by phone. Possibly they have more time to research it than those trying to immediately help us on the phone. Hopefully everyone else is able to get yours.