Thanks for contacting us via chat. I'm sorry we couldn't provide live help when you chatted.
I checked the description of the Ratchet and Clank: All 4 One offer and see we'll send your promotional certificate via e-mail within 2 business days after the order ships.
As long as your order meets all of the terms and conditions for the offer, you'll receive your promotional certificate by October 19. If you don't receive it by then, please let us know by going to the URL below:
I contacted Amazon to also try and locate the pre-order code only to sit on the live site for about 20 minutes while the cs rep kept helping other people I guess. His answer was that he could not locate on the website an answer to my question so he would forward it to a different department, I should have an answer from them in 24-48 hours....what a joke.
My reply later in the day:
I'm writing to follow up on our recent chat conversation.
The pre-order bonus of downloadable content for "Ratchet and Clank: All 4 One" has not yet been distributed by the vendor, but should be here within the next few days. We will send an e-mail containing the code as soon as possible.
I've also forwarded about this to our marketing team to investigate.You may expect their reply within 24-48 hours.
If you need any further assistance, you can contact us via phone, chat, or e-mail by clicking the "Contact Us" button on any Help page (http://www.amazon.com/help).
Thank you for your patience and understanding. we hope to see you again soon.
Did a live chat with a CSR, here is the answer I got: "The pre-order bonus of downloadable content for "Ratchet and Clank: All 4 One" has not yet been distributed by the vendor, but should be here within the next few days. We will send an e-mail containing the code as soon as possible."
Hope this helps. Could someone explain what reason there is to preorder a game for early in game content, when I have to wait for the bonus?
I did the chat and they gave me the code but it wasn't in my e-mail yet.
The pre-order bonus of downloadable content for "Ratchet and Clank: All 4 One" has not yet been distributed by the vendor, but should be here within the next few days. We will send an e-mail containing the code as soon as possible. 9:41:02 AM
This customer's unique code = XXXX-XXXX-XXXX.9:41:28 AM
I finally just received my code as well, but not in an email. I was forced to call customer service again to find out where the code is, and I was told that they had received the codes yesterday, but the marketting department had not sent them out. So, if you still haven't received your code, call customer service to get your code.
I didn't get my code until yesterday and I and to contact costumer support and what's funny is that when I checked my email today I got the official email for the code. I don't know what took them so long. I definitely wanted to get this t-rex morph weapon mod as "early weapon unlock" pre-order bonus as you can't get any of the morph mods (the T-Rex one from Amazon or the Sheep one from Wal-Mart) in normal gameplay (from what I've heard). I think they might be selling it as an add-on the future sometime and if that's true then I got an add-on for free rather than just a simple early weapon unlock like Mr. Zurkon (Gamestop) or the pyro blaster (Best Buy).