Most helpful critical review
47 of 48 people found the following review helpful
Broke in 18 months; Whirlpool no help
on September 1, 2012
After 18 months, my refrigerator drain froze up and dumped water into the floor of the freezer which froze in a sheet of ice. It then partially thawed periodically and leaked water out the front onto the floor. Yes, I did not buy an extended warranty contract for this refrigerator.
I took the refrigerator apart, removed all the ice and cleaned the drain, and am waiting to see if the problem reappears. If it does, it is either a defective defrost control or a bad fan. Either one of these will cost you $300 to get a service tech to repair it in your home.
For a DIYer, to remove an ice blockage, you have to remove the bottom door, drawers and part of the drawer tracks, as well as the ice maker to get the back panel out in the freezer. Then, to ensure you have gotten all the ice out, you have to remove the panel on the back of the refrigerator and inspect the drain all the way to the evaporator tray, which is hidden behind the back panel. This took me about 3 hours.
I wrote a bad review on Whirlpool's website, where I found several similar complaints about the freeze-up problem, and was contacted by a customer relations person via email. She demanded my name, address, phone number, and the serial number of my refrigerator. Then, by return email she said they have no service bulletins indicating that this is a problem with their refrigerators. Then she volunteered to sell me a service contract. She also said they do not have any service technicians available to talk to customers.
Then, Whirlpool REMOVED MY BAD REVIEW FROM THEIR WEBSITE!
Actually, we like the refrigerator and I would have given it a higher rating if it went problem free for 4 or 5 years, AND if Whirlpool was helpful. Neither happened so I would recommend that you find a company with a better record.