Customer Reviews

Whirlpool : WFW9400SZ 27 Front Load Washer with 4.0 cu. ft. Capacity White/Sapphire Blue

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(9)

 

 

Whirlpool Duet Series WFW9400SW 27" Duet Front-Load Washer with 4.0 cu. ft. Capacity, 14 Wash Cycles & 1200 RPM Speed: White

I have had my new Whirlpool Duet pair for about 1 1/2 weeks now. I am completely in love. I had a Kenmore top load washer and dryer for almost 10 years. I was happy with how my clothes came out and I never really understood when people had complaints about their washers not cleaning clothes well or wearing out their clothes so quickly. I now understand. I washed a load of whites in the front loader. Not doing anything different than what the washer's manual suggests doing (I also followed manufacturer's suggestion on old machine) and I can not believe the difference. I took a white sock from the load out of the new machine and one out of my drawer that had been washed using the old machine. My 12 yr old, 9 yr old, and 4 yr old all noticed the difference without me telling them which came from the new machine. My husband even noticed. They all thought that the old machine sock was actually dirty. Needless to say, I have been slowly rewashing all of the clothes that supposedly were already clean from my old machine.

Now, I read a lot of reviews about the Whirlpool front loads. Some were very discouraging. I was a little nervous making the purchase with some of the information that is out there, however, I am glad to report I have not had any of the issues. One thing that I did read about in the manual is that you have to use HE laundry detergent or your front load machine will suds too much. This will lead to mildew smell or mold inside the drum. Our sales guy told us it would be the equivalent to putting hand dish soap in your dishwasher. The manual also says that you need to leave the door open after you complete laundry so that the washer drum can fully dry. The reason is that the front loads have an airtight seal that will not let air in to dry, thus causing mildew and mold. There were also complaints about the vibration when the unit is spinning. We had the machine installed by the store we bought the units from. Unfortunately, when my husband came home and I told him that they did not seem as sturdy as I would like, he found that they did not tighten the locking bolts after they "leveled" it. However, it was not leveled properly either. Becuase of this, as the machine spun the clothes, it wiggled even more unlevel which made a horrible vibration noise. Now that my husband leveled it and locked the locking bolts, we have had no problems.

I think the best part of the machine is that it sprays water into the soap, softner, bleach trays to completely get out the soap. It makes it nice not having to clean out the tray each time so build up doesn't happen! I feel that if anyone gets the unit you will not regret it! Good luck shopping!

When we replaced our washer and dryer units I had to work hard get what I wanted. Exceeding my husband expectations of cost was the difficult part but it turns out the Whirlpool Duet front loader washer (GHW9150) and matching dryer (GEW9250) was a great investment. Without being a slave to the laundry room, I can get six large loads done in a day. Being Energy Star certified, the Duet units are extremely efficiently even with large loads. And, the washer conserves water by automatically adjusting how much is needed for each load.

But the decision was not an easy one as some reviews about front loaders discussed concerns of mildew and extreme entanglement of clothing. By actually read the manuals since our purchase (April 2005) we haven't had a single problem or complaint.


every day reasons to love them

- quiet

- quick

- easily cleans/dries large loads

- from delicate to heavy duty, you are in control


green reasons to love them

- uses half the water needed by top loaders

- uses half the energy of traditional units

I bought this washer 4 months ago and it has broken 2 times already. It has been 2 weeks, 2 trips from repairmen, 2 sets of ordered parts and no end in sight! The repairmen told me to keep up with the warranty bc this washer breaks all of the time. Whirlpool's warranty department pretty much told me too bad, it takes 7-10 days to get parts and they will exhaust all options and not consider replacing it....nevermind the entire computer system is being replaced. I will never buy another Whirlpool product again and I will warn my friends ...which is unfortunate for Whirlpool as we have many years of purchasing ahead of us!

I have had this washer before. and am now buying a new one. I have just loved this machine. I have had all good luck with it. Like someone said you do half to leave the door open when not in use to dry out. They are air tight. Duh. I would tell my friends to get this one.

This is a great machine WHEN it works. I have had mine for 3 months and have had 2 separate problems. Whirlpool has been very unhelpful with the last problem-has been broken for 1 month, still not fixed and no end in site!!!

I got this washer 3 months ago brand new and we found out 2 weeks ago that it needs a completely new control panel. They had to order the part, gave me the date of two weeks later (last Friday)for arrival to fix it, then the part never arrived. When I called, they said it was backordered until possibly the end of the month, maybe longer. I am very disappointed with the machine and of course the fact that I can't do any laundry. We're returning it as soon as we can.

I have had my duet for going on 4 years now... and I am always SO frustrated with the way my clothes always end up twisting themselves into knots. I have used front load washers in the past and I have never had this problem. It is absolutely terrible. Legs of pants will be wrapped up, twisted up, and tied in knots with shirt sleeves and other pants when I go to unload it. Sometimes I can't even untwist them until i take the entire load out and throw everything on the floor just to seperated them! The dryer does it as well; mostly with sheets, especially fitted one.
Also, small items often end up inside the rubber gasket sopping wet, and if I don't leave the door to the washer open when it is not in use it produces an awful smell. This is a terrible washer and I am sorry I purchased it.

I purchased the Whirlpool Duet WWFW9400SW Washer and Dryer Combo. We have had it less than a month and the door latch on it has broken. The whirlpool repairman stated that he does not carry the part and it will need to be ordered. We have already waited 4 days for a service call, and now need to wait 12 more days until our next appointment. So far I am very disappointed that a $1000 appliance can't even last 1 month. At this point I cannot recommend this product.

I am so dissapointed with this washer. I spent almost $1000.00 on a washer because I wanted a good washer that would last a long time! Boy was I fooled. The rubber seal broke in less than a year! BUYER BEWARE...TO REPAIR THE RUBBER SEAL IS ABOUT $200 AND NOT COVERED BY THE WARRENTY. Guess what? After I spent $200 to have the new seal put on, it broke again and I had water leaking out everywhere! I cannot believe I paid this much money on a washer that is such a piece of JUNK! I spoke to about everyone in customer service that I could with nothing more than a "tough luck for you". My repair man said the most business he gets is from the Whirlpool Duet Washer. I am beginning to think they were manufactured to create repair man jobs!!! OUTRAGED!!!

Washer works great. It gets clothes clean, is easy to use, does NOT smell, and is energy efficient. Add the 15" pedestal stands and you have a washer/dryer combo that is tough to beat.