Customer Reviews

Whirlpool : 27 inch Duet Sport Gas Dryer

5 star:		(1)
4 star:		(0)
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1 star:		(1)

 

 

How this company stays in business is beyond me, far beyond. Our never-very-reliable-they-came-with-the-house washer and dryer finally collapsed under the weight of our laundry, it was time for a new set. My wife researched every option on the net, from Kenmore to a washboard and tub, before deciding on the Duet series by Whirlpool. We waited 2 weeks for delivery (we were quoted 1). The washer arrived without its better half, the dryer. No one at Whirlpool knew why. Washer is not much use without its sidekick, dryer. Two weeks later Whirlpool delivered a dryer with a shattered door and a dent. Oops. Backorder, 2 more weeks and the glorious dryer sans broken door arrives! We installed it according to Whirlpools specs, admired how beautiful the pair looked side by side, and triumphantly shoved our first batch of accumulating dirty clothes in for a ride. And then, nothing. The dryer switched on, buzzed, whirred, the lights blinked on and off several times and, nothing. After my wife and I spent several hours bickering about the manual and 'you must of done something wrong' I called Whirlpool. The service tech agreed that something was indeed wrong, and dispatched service. Two weeks later service arrives and detirmines that we need 3 new parts for the never-been-used new Duet dryer. "I'll order these parts and be back on Tuesday". Did I mention the pile of dirty clothes threatening to crush my wife and I? This morning we received a call from service, one of the new parts we need for the never-been-used new dryer is on backorder until mid-August. Does anyone even sell clothespins anymore? The neighbors will be thrilled to see that hillbillies have moved into our yard when the clothesline goes up. Don't do it, don't drown in the Whirlpool, save yourself, save your money. If you purchase a Whirlpool dryer, don't forget to stop at the bank on your way home and pick up some rolls of quarters. Your going to need them for the local laundrymat. Bring a book to read and avoid eye contact with strangers. Thanks Whirlpool.

We bought ours in November 2008, it has performed flawlessly, we like the wrinkle shield feature and most of the time we use the normal setting which calls for 35 minutes but adjusts itself according to the moisture content of the load. We bought the pedestals later and strongly recommend them, much easier loading and unloading and they serve as storage. We hope to have it for a long time.