I ordered these because I have used ear candles in the past. What I got in the mail instead was a package of twelve INCENSE candles shaped the same as ear candles, but with a faster burning cloth and closed tips. Even after working the tips open with a toothpick, the candles I got wouldn't work as an ear candle. It burned far too fast. It even had INCENSE STICKS and the instructions on how to burn the incense properly. They were in NO WAY whatsoever made for cleaning your ears. I don't believe this is Amazon's fault, but the fault of the supplier. The only reason that there are two stars is because I felt guilty giving one star without having called them to send them back. But since I had opened them (and used one) before realizing the fault in shipping, I didn't think that they would take them back anyhow. I have had good luck with returning items to Amazon in the past, but in this case I didn't think that the $18 bucks was worth the work, so I gave them to a friend and then I went to another store and got candles that were actually for ears, and those ones worked great. I think I'll be going that road again. More expensive, yes (twice as much, actually), but at least I get what I ordered.