Customer Reviews

10K White Gold, Diamond Heart Pendant, 1/20 ctw.

5 star:		(17)
4 star:		(8)
3 star:		(5)
2 star:		(3)
1 star:		(3)

 

 

This item is very sweet and I think looks great for the price! A wonderful gift idea (which is what I bought it for). The chain is delicate, but not cheesy looking. The diamond is actually slightly larger than I expected (note - it's small, but based on the price I expected REALLY small). It measures 1/2" across the center of the heart and sits very nicely on the neck due to a "raised" back. It is shown here on an angle, but the pendant is actually designed so that you could also have it hang straight which is a nice added option. In short, I thought it was a great deal. A delicate option for an adult, or also perfectly appropriate for a young girl. The box is pretty (burgundy with an off white ribbon) and ready for gift giving.

I bought this as a gift for my mother for her birthday and it is wonderful. I was a little worried at first that the price was reduced so much, but after looking at the jewelers site and reading all the feedback on the seller I ordered the item and I am glad that I did. I had no problems with payment or shipping and I received it the day I was told it would arrive. It was packed well and it came in a nice box so I didn't have any problems with it being tangled or broken when it arrived. Like it says the necklace is about 1/2" wide and the diamond is larger than what I expected for the price. I would buy this for myself and would recommend it to others.

Got this for my wife for Christmas and the item itself is very nice. There was a glitch with the Amazon site and a duplicate order was placed for the item from Samuels Jewelers and an item directly from Amazon.

Amazon fixed the issue with their item right away.
After making five attempts (both via email and voice mail) to contact Samuels Jewelers I got zero response and have STILL gotten no response at all.

I had to refuse the order and only got a partial refund, I'm assuming it was partial because of shipping fees. I would contact the buyer about this but it seems pointless as they don't respond to their customers anyway.

I received this necklace as a birthday gift from my boyfriend, and I absolutely love it. The heart itself is a delicate .5 inches long (which may be small for some people) but it's really elegant. The diamond sits perfectly on the heart and it has a beautiful shine to it. Also, the seller also packaged it beautifully, and the chain doesn't tangle or knot. It's big enough to be noticed but small enough so that I can wear it all the time--I couldn't ask for more. The necklace deserves 5 stars out of 5.

UNFORTUNATELY, my shipment was lost/stolen by UPS, so while it was supposed to arrive on my birthday, it never did.

I realize that the seller is not responsible for the package being lost/stolen, but the seller IS responsible for customer service, which was awful.

I called the 800 number given on their website and left message after message on the customer service line, and e-mailed customer support for four days straight, but I received no reply, and when I called UPS, they were equally unhelpful.

Finally, after days of trying (my boyfriend was about to call the credit card and deny the charges for lack of product), I called the CORPORATE office (which was an out of state number, not the 800 number they give you, which was a major inconvenience) and I finally reached a human being, who claimed they couldn't respond to my messages immediately (immediately is within 24 hours, 4 days is LATE) because of all the e-mails/calls they receive everyday from OTHER customers and my complaint had to wait (hearing that made me feel REALLY special).

However, when I reached a human being, they eventually cooperated and sent me a replacement overnight mail, which was very kind of them, but they should have given a refund for the shipping costs. So while I love my necklace, I was very unhappy with the service provided by Samuel's Jewelers. I have been ordering through amazon.com and other various online retailers since 1998, and I have never had such an awful experience.

If you want to buy this product, my advice to you is to get Expedited/Express mail option provided by the seller, as the chances of it getting lost are far lower than with the regular 3-7 day mailing option. If the shipping and customer service hadn't been a nightmare, i would've easily given this review five stars out of five!

The product is beautiful, lovely and a perfect gift. I had to wait more than 1 month to get it because it got lost and time response from the seller was slow. I had to send several mails in order to get an "we are investigating". The solution I got was I expected: ship a new one and was delivered fast. You will get a nice product but if something goes wrong in the delivery, be prepared to wait a while.

I received this necklace as a Christmas gift and I don't think I've ever been more satisfied with the product or service of a jewelry company. For such a low price ($40 for white-gold and diamond?) it's quite a good bargain in my opinion. It's really dainty and delicate.

As for the service, maybe it was because people were complaining so much although I got mine half a year ago, but I never had any problems with it. My boyfriend, who is the biggest procrastinator, got it for me right before Christmas and it came in right when they said it would. Also, I accidentally stretched the necklace while taking off a turtleneck. I emailed the company and sent the necklace back for repairs and they sent me back a new one the same DAY that they received my old one. I got my brand new necklace back in less than a week and a half! They were courteous and replied to all the emails that I sent them, and were really helpful as well.

bought this for my wife and she got to wear it twice and the necklace broke. Fixed it and it broke again. It is very weak where the chain attaches to the hasp.

My boyfriend purchased this for me for valentines day and it looked really nice on the site. It came in a beatiful box but when I opened it wasn't what I expected. It still looked nice but it was soooooo small. The chain is the size of a thin thread and the pendant itself is about the size of the nail on my index finger (and I dont keep long nails).

So to me, it doesnt see much like a necklace. Some people said they liked it because it looked so delicate but I think it looks so delicate that its about to break. And when you wear it around your neck, it looks kinda cheap cause its so small.

So instead I wear it as a bracelet by puting the chain through the heart three times and wearing it like that. Its really nice as a bracelet for me since the chain is wounded around three times, I'm not as scared of it breaking apart. And it doesnt look too small for a bracelet.

And to the guy that said you cant make the heart slanted like in the picture, I can with mine. Theres this really small kind of rectangle where you put the chain through. But its an irregular triangle, so one of the corners gives more space for the chain to go through while the other doesnt. You gotta find that corner. At first when I tried immitating the image, it didnt work but when I tried again like a month later, it worked.

I bought this for my mom for christmas and was very pleased when I received it! It's wasn't too big, a very delicate look. For $40 I don't believe I could have found a better gift for her anywhere. The diamond sparkles and the white gold is beautiful. It got to me really fast and came in a beautiful white box inside a beautiful red box with a gold bow. I would recommend this as a gift to any woman.

I noticed the other reviews described it as tiny. It IS small, and the image would obviously magnify it to show more detail. The product specs are on dot; the pendant is exactly as described.

A word about the packaging is appropriate here. The product went to my recipient with pilfer-proof packaging, and inside was a red box with a cream bow, accompanied by a rose with my gift note. Very impressive.

Definitely recommended, if you like understated jewellery.