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Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
Marilyn Suttle , Lori Jo Vest
Average Customer Review: 4.9 out of 5 stars  See all reviews (17)
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From Publishers Weekly
When times are tough, argue entrepreneur Suttle and manager Vest, it's the companies with exceptional customer service that survive. The eponymous Gladys represents the company's hypothetical most challenging client—the one who requires a high level of skill to manage. Using the stories of 10... Read More

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