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Why TQM Fails And What to Do About It [Hardcover]

Mark Graham Brown (Author), Darcy E. Hitchcock (Author), Marsha L. Willard (Author)

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Book Description

Publication Date: February 1994 | Series: Business Skills Express S

The "quality revolution" has prompted companies to invest heavily in quality improvement: hiring consultants, retraining workforces and overhauling systems. Many managers, however, have not seen the expected results. This book reveals root causes for the collapse and failures of total quality and offers practical advice to correct and prevent them.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } The "quality revolution" has prompted companies to invest heavily in quality improvement: hiring consultants, retraining workforces and overhauling systems. Many managers, however, have not seen the expected results. This book reveals root causes for the collapse and failures of total quality and offers practical advice to correct and prevent them.

Product Details

Hardcover: 250 pages
Publisher: Business One Irwin (February 1994)
Language: English
ISBN-10: 0786301406
ISBN-13: 978-0786301409
Product Dimensions: 8.9 x 6.1 x 1.1 inches
Shipping Weight: 1 pounds
Amazon Best Sellers Rank: #2,785,031 in Books (See Top 100 in Books)

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More About the Author

› Visit Amazon's Mark Graham Brown Page

Mark Graham Brown has 30 years of experience consulting with organizations all over the world on measuring and managing performance. He is a top-rated keynote speaker and instructor for the Institute for Management Studies. Mark has his own consulting practice in Manhattan Beach, CA and may be contacted at: markgrahambrown.com

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