W. Edwards Deming's "4 Points for Managers" and his "7 Deadly Diseases of Management" are now available in a concise, painless, and effective text. Among the principles Fellers teaches are those pertaining to manager-employee relationships, interdepartmental coordination, and, above all, quality management. He explains how to remove the stumps of outdated, poorly tested management styles from practice and get back to the business of frontline management. Deming was a key consultant in management circles, his clients including Ford, GM, and Dow Chemicals. The principles are taught regularly in business schools but rarely reach practical application because of their complexity. Now Fellers transcends these obstacles, putting Deming in a compact volume that speaks to anyone trying to understand why things go wrong.
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Book Description
Frequently Bought Together
Editorial Reviews
About the Author
A quality-management consultant, Dr. Gary Fellers has been presenting the Deming methods to managers and trainees for more than twenty-seven years. His articles on the subject of quality control have appeared in publications ranging from Quality Digest to TAPPI Journal. He also is the author of Creativity for Leaders, published by Pelican.
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More About the Author
Dr. Gary Fellers
Statistical Consultant's Vitae
Mission→Education→Books→Typical Jobs→Testimonials→Client List
gpfellers@yahoo.com; 864-639-8004; (Cell: 864-508-2542)
Mission: Training and hands-on guidance, with great efficieny.
Dr. Gary Fellers is a statistical-applications consultant.
Education: PhD - applied statistics.
Books:
Statistical Process Control (SPC) for Continuous Processes
SPC for Practitioners
The Deming Vision
Why Things Go Wrong
Creativity for Leaders
Typical Jobs:All companies differ, so Dr. Fellers will not be a "hammer looking for a nail." Consider the three representative situations below - all related to the question, "What elusive issues impact you the most?"
1.A firm's cost-to-manufacture exceeds the industry norm, and they need to know what techniques might be available to move them to the next level. Yet, they do not want someone to sell them a $200,000 generic, one-fits-all training package. Our initial project: An overview training session - Title: Here's What's Out There.
2.A company has recurring customer complaints, and the resolutions seldom last. Earlier training either didn't take-root, or they did not (or do not) have time to "back-up and punt" - to train enough people too make sure a problem never reoccurs. Dr. Fellers gets for 3-5 days involved to help uncover the root causes. Large-scale, designed experiments might be the answer - especially if upstream variability interacts with downstream unpredictability. Or finding a more responsive quality sampling plan might enable issues to be prevented. Also, there might be a collection of process inputs that will eliminate the problem - one that multiple-regression data-mining can indentify. Other times, cultural issues holding-back progress can be identified. Many clients have recommended him to partners up-the-supply-chain.
3.Someone said knowledge is the only instrument of production not subject to diminishing returns. True or not, some factories want training, and then more training, so they can solve their own problems as they arise. We do all it all: a basic statistical-applications course, an advanced design-of-experiments (DOE) workshop, statistical approaches to process stabilization, SPC, problem-solving tools for ad hoc teams, six-sigma, etc. Customized instruction manuals provided.
TESTIMONIALS
Gary Sams: Manager of Training and Governmental Affairs, Green Bay Packaging,
Inc., Arkansas Kraft Div, 501-354-9279, 501-499-0164 (cell), gsams@gbp.com
"Dr. Fellers taught us how to reduce process variability with statistics. A decade later we're still using his teachings. I do not believe I've seen a better instructor of complicated subjects. And he can elicit buy-in with his many success stories, and keep you entertained with an occasional joke. His being an engineer as well as a master statistician gives him an edge over his competitors. He chases cost savings like no one I've met - with the energy of a twenty year-old."
Dennis McElhannon: Quality Manager, Cryovac Films, Simpsonville, SC; 864-967-1557,DennisMcElhannon@sealedair.com
"This pretty much says it all: Ten years after he finished with our firm, I still call Gary when I have a tough quality issue requiring a quick solution, or when I have a statistics question. He helps for free. People with his level of applied and theoretical expertise are usually egg-heads, but Gary is 'one of the guys.' A true manufacturing guru! His training manuals are superb."
Bill McCoy: Pulp & Paper Manager, Green Bay Packaging, Inc., Arkansas Kraft Div, 501-208-3365, bmccoy@gbp.com
"Our operators loved working with Gary. He has a way of getting "buy-in" from all the players. Also, his intuition about complicated, continuous processes is unparalleled."
Bill Bern: retired, 502-558-6553, wjbern@att.net
"In a corrugated box plant, warped sheets (board) coming off the corrugator is probably the biggest and most elusive problem. Gary's methods gave us a 35% reduction in warp, which resulted in a 15% decline in total-plant scrap. Other than him, few or no consultants have been able to apply statistical process control and improved operating strategies to eliminate this problem - or its many contributing factors. I've used him in about six turn-around situations over a ten-year period, and hope to do so again. He's seen it all!"
Dave Williams: retired & former Blue-Cross Blue-Shield manager,
dewilliams1103@sbcglobal.net
"Dr. Fellers' approach: If it doesn't impact the bottom line within four months, let's find a new project. His diplomacy is remarkable. He provides the missing link."
Joe Count: Senior Consultant, BVM Consulting, 803-341-1465, BVMconsulting@comcast.net
"NBC once aired a nationally televised show titled "NBC White Paper: If Japan Can Do It, Why Can't We?" The guru who was mostly credited with turning around Japan's economy, Edwards Deming, was the interviewee. He recommended that U.S. manufacturers hire a consulting quality-improvement statistician. He also advised them to call the Ford quality office for a list of fifteen. Dr. Gary Fellers' name was on that list. He later consulted with us at Kimberly-Clark and was always available to run our interdepartmental teams when we had a huge issue that needed quick attention. He customizes what others generalize. And he's a master diplomat."
Partial Client List
The group below forms a partial listing of the hundred or more locations where Dr. Fellers worked many days.
Kimberly-Clark, Beech Island, SC, & Jenks, OK; tissue & diapers
Peace River Pulp Mill (Daishowa-Marubeni), Peace River, Alberta, CANADA; bleached pulp
PQ Corporation, Augusta GA ; chemical producer (Spring 2010)
Lyphomed, Grand Island, NY; pharmaceuticals
Xerox, New York, NY ; copiers/customer service
Blue-Cross/Blue-Shield, Little Rock, AR ; health insurance
Smith & Nephew, Columbia, SC; duct tape
Green Bay Packaging, Morrilton, AR & Green Bay, WI; paper makers (fall 2010)
Hillerick & Bradsby, Louisville, KY; the Louisville Slugger baseball bat
Georgia Iron Works, Grovetown, GA; foundry
Green Bay Packaging, Fort Worth, TX & Cincinnati, OH; corrugated containers
W.C. Bradley Co, Columbus, GA; barbeque grilles
Owens-Corning, Aiken, SC; fiberglass insulation
Sonoco Products, Hartsville, SC; paper tubes and cones
Weyerhaeuser Corp boxplants: Cedar Rapids, IA; St. Joseph, MO; Manitowoc, WI; Rockford, IL; Three Rivers, MI; Omaha, NE; Portland, ME; St. Paul, MN; Rochester, NY; White Bear Lake, MN; Amarillo, TX; Valiant, OK; Eugene, OR; Butler, IN; Warren, MI
Thermal Dynamics (formerly Babcox & Wilcox) , Augusta, GA; furnace ceramic insulation
Proctor & Gamble, Augusta, GA; detergent
Monsanto, Augusta, GA; phosphate
Torrington Bearings, Sylvania, GA
Container Corp of America (Now CCA/Smurfit), Shelby, NC; corrugated containers
Lockheed, Burbank, CA; missile components & aircraft
International Paper, El Paso, TX, McAllen, TX, and Dallas, TX; corrugated containers
Container Corp of America (Now CCA/Smurfit), Greensboro, NC; cartons
Murray Biscuit, Augusta, GA; cookies
Englehard, Sandersville, GA; kaolin mining & processing
DSM Chemicals, Augusta, GA; chemical producer
Cryovac (Sealed Air), Simpsonville, SC; food-wrap films
Virkler Corp, Charlotte, NC; chemicals
Inland-Rome, Rome, GA; paper maker
Temple-Inland, Silsby, TX; fine papers
Amercord, Lupton City, GA; steel tire cord
Davey Co, Dowingtown, PA; book backings . . .
___________________________________
Statistical Consultant's Vitae
Mission→Education→Books→Typical Jobs→Testimonials→Client List
gpfellers@yahoo.com; 864-639-8004; (Cell: 864-508-2542)
Mission: Training and hands-on guidance, with great efficieny.
Dr. Gary Fellers is a statistical-applications consultant.
Education: PhD - applied statistics.
Books:
Statistical Process Control (SPC) for Continuous Processes
SPC for Practitioners
The Deming Vision
Why Things Go Wrong
Creativity for Leaders
Typical Jobs:All companies differ, so Dr. Fellers will not be a "hammer looking for a nail." Consider the three representative situations below - all related to the question, "What elusive issues impact you the most?"
1.A firm's cost-to-manufacture exceeds the industry norm, and they need to know what techniques might be available to move them to the next level. Yet, they do not want someone to sell them a $200,000 generic, one-fits-all training package. Our initial project: An overview training session - Title: Here's What's Out There.
2.A company has recurring customer complaints, and the resolutions seldom last. Earlier training either didn't take-root, or they did not (or do not) have time to "back-up and punt" - to train enough people too make sure a problem never reoccurs. Dr. Fellers gets for 3-5 days involved to help uncover the root causes. Large-scale, designed experiments might be the answer - especially if upstream variability interacts with downstream unpredictability. Or finding a more responsive quality sampling plan might enable issues to be prevented. Also, there might be a collection of process inputs that will eliminate the problem - one that multiple-regression data-mining can indentify. Other times, cultural issues holding-back progress can be identified. Many clients have recommended him to partners up-the-supply-chain.
3.Someone said knowledge is the only instrument of production not subject to diminishing returns. True or not, some factories want training, and then more training, so they can solve their own problems as they arise. We do all it all: a basic statistical-applications course, an advanced design-of-experiments (DOE) workshop, statistical approaches to process stabilization, SPC, problem-solving tools for ad hoc teams, six-sigma, etc. Customized instruction manuals provided.
TESTIMONIALS
Gary Sams: Manager of Training and Governmental Affairs, Green Bay Packaging,
Inc., Arkansas Kraft Div, 501-354-9279, 501-499-0164 (cell), gsams@gbp.com
"Dr. Fellers taught us how to reduce process variability with statistics. A decade later we're still using his teachings. I do not believe I've seen a better instructor of complicated subjects. And he can elicit buy-in with his many success stories, and keep you entertained with an occasional joke. His being an engineer as well as a master statistician gives him an edge over his competitors. He chases cost savings like no one I've met - with the energy of a twenty year-old."
Dennis McElhannon: Quality Manager, Cryovac Films, Simpsonville, SC; 864-967-1557,DennisMcElhannon@sealedair.com
"This pretty much says it all: Ten years after he finished with our firm, I still call Gary when I have a tough quality issue requiring a quick solution, or when I have a statistics question. He helps for free. People with his level of applied and theoretical expertise are usually egg-heads, but Gary is 'one of the guys.' A true manufacturing guru! His training manuals are superb."
Bill McCoy: Pulp & Paper Manager, Green Bay Packaging, Inc., Arkansas Kraft Div, 501-208-3365, bmccoy@gbp.com
"Our operators loved working with Gary. He has a way of getting "buy-in" from all the players. Also, his intuition about complicated, continuous processes is unparalleled."
Bill Bern: retired, 502-558-6553, wjbern@att.net
"In a corrugated box plant, warped sheets (board) coming off the corrugator is probably the biggest and most elusive problem. Gary's methods gave us a 35% reduction in warp, which resulted in a 15% decline in total-plant scrap. Other than him, few or no consultants have been able to apply statistical process control and improved operating strategies to eliminate this problem - or its many contributing factors. I've used him in about six turn-around situations over a ten-year period, and hope to do so again. He's seen it all!"
Dave Williams: retired & former Blue-Cross Blue-Shield manager,
dewilliams1103@sbcglobal.net
"Dr. Fellers' approach: If it doesn't impact the bottom line within four months, let's find a new project. His diplomacy is remarkable. He provides the missing link."
Joe Count: Senior Consultant, BVM Consulting, 803-341-1465, BVMconsulting@comcast.net
"NBC once aired a nationally televised show titled "NBC White Paper: If Japan Can Do It, Why Can't We?" The guru who was mostly credited with turning around Japan's economy, Edwards Deming, was the interviewee. He recommended that U.S. manufacturers hire a consulting quality-improvement statistician. He also advised them to call the Ford quality office for a list of fifteen. Dr. Gary Fellers' name was on that list. He later consulted with us at Kimberly-Clark and was always available to run our interdepartmental teams when we had a huge issue that needed quick attention. He customizes what others generalize. And he's a master diplomat."
Partial Client List
The group below forms a partial listing of the hundred or more locations where Dr. Fellers worked many days.
Kimberly-Clark, Beech Island, SC, & Jenks, OK; tissue & diapers
Peace River Pulp Mill (Daishowa-Marubeni), Peace River, Alberta, CANADA; bleached pulp
PQ Corporation, Augusta GA ; chemical producer (Spring 2010)
Lyphomed, Grand Island, NY; pharmaceuticals
Xerox, New York, NY ; copiers/customer service
Blue-Cross/Blue-Shield, Little Rock, AR ; health insurance
Smith & Nephew, Columbia, SC; duct tape
Green Bay Packaging, Morrilton, AR & Green Bay, WI; paper makers (fall 2010)
Hillerick & Bradsby, Louisville, KY; the Louisville Slugger baseball bat
Georgia Iron Works, Grovetown, GA; foundry
Green Bay Packaging, Fort Worth, TX & Cincinnati, OH; corrugated containers
W.C. Bradley Co, Columbus, GA; barbeque grilles
Owens-Corning, Aiken, SC; fiberglass insulation
Sonoco Products, Hartsville, SC; paper tubes and cones
Weyerhaeuser Corp boxplants: Cedar Rapids, IA; St. Joseph, MO; Manitowoc, WI; Rockford, IL; Three Rivers, MI; Omaha, NE; Portland, ME; St. Paul, MN; Rochester, NY; White Bear Lake, MN; Amarillo, TX; Valiant, OK; Eugene, OR; Butler, IN; Warren, MI
Thermal Dynamics (formerly Babcox & Wilcox) , Augusta, GA; furnace ceramic insulation
Proctor & Gamble, Augusta, GA; detergent
Monsanto, Augusta, GA; phosphate
Torrington Bearings, Sylvania, GA
Container Corp of America (Now CCA/Smurfit), Shelby, NC; corrugated containers
Lockheed, Burbank, CA; missile components & aircraft
International Paper, El Paso, TX, McAllen, TX, and Dallas, TX; corrugated containers
Container Corp of America (Now CCA/Smurfit), Greensboro, NC; cartons
Murray Biscuit, Augusta, GA; cookies
Englehard, Sandersville, GA; kaolin mining & processing
DSM Chemicals, Augusta, GA; chemical producer
Cryovac (Sealed Air), Simpsonville, SC; food-wrap films
Virkler Corp, Charlotte, NC; chemicals
Inland-Rome, Rome, GA; paper maker
Temple-Inland, Silsby, TX; fine papers
Amercord, Lupton City, GA; steel tire cord
Davey Co, Dowingtown, PA; book backings . . .
___________________________________
Customer Reviews
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Most Helpful Customer Reviews
8 of 9 people found the following review helpful:
5.0 out of 5 stars
Profound Knowledge,
By Richard Dillard (Detroit, Michigan - USA) - See all my reviews
This review is from: Why Things Go Wrong: Deming Philosophy In A Dozen Ten-Minute Sessions (Motivational Series) (Hardcover)
Deming's concepts are profound, and seemed abstract enough to require some type of meat to hang on the hooks before I could understand and apply them (especially to improving safety performance). Thanks to this concise, informative, and easy to read book, I know longer feel like I'm re-arranging the deck-chairs on the Titanic or nailing poached eggs to trees. I am now empowered to persue the Deming philosophy with renewed confidence and accuracy. A must-read for business leaders, management consultants, and teams dedicated to continuous improvement. I will be providing a copy to each member of our corporate safety team.
5 of 5 people found the following review helpful:
5.0 out of 5 stars
Even Better Than Before,
By
This review is from: Why Things Go Wrong: Deming Philosophy In A Dozen Ten-Minute Sessions (Motivational Series) (Hardcover)
Years ago, I wrote an initial review of this book. Some of Deming's concepts are still certainly profound and abstract enough to require some type of meat to hang on the hooks before understanding and applying them, but I've expanded my understanding and application (in numerous industries) over the years, in part, because I continue to go back to this short but detailed exposition of Dr. Deming's philosophy and theory of modern leadership for renewal. Hard though it may be, what has become more apparent to me is how worthwhile the effort is and how valuable this book is in starting the transformation. Sadly, it has also become equally apparent that few companies use the theory--current efforts in lean notwithstanding--and few managers think this way even though it is even more obvious today that, as Deming originally said over 30 years ago, American business is in a crisis situation. The problem then and now is that most don't realize it. When will we learn? Still a must-read for business leaders, management consultants, and teams dedicated to continuous improvement in every industry. It is not too late to start. It is never too late. Get a copy of this book and begin today.
3 of 3 people found the following review helpful:
4.0 out of 5 stars
Quick Read,
This review is from: Why Things Go Wrong: Deming Philosophy In A Dozen Ten-Minute Sessions (Motivational Series) (Hardcover)
Good book, gives you the Deming method in a quick read. You can read each section in a few minutes and finish the book quickly. Gives practical advice for helping a culture change.
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Inside This Book
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First Sentence:
Deming and his influence emerged in this country at a desperate time when most American companies suffered pervasive quality problems. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
World War New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
Deming and his influence emerged in this country at a desperate time when most American companies suffered pervasive quality problems. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
World War New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 1
book:
- Out of the Crisis by W. Edwards Deming on page 109, Back Matter (1), and Back Matter (2)
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