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Why We Talk: The Truth Behind Word-of-Mouth
 
 
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Why We Talk: The Truth Behind Word-of-Mouth [Audio CD]

Bolivar J. Bueno (Author), Foreword by Former Chief Marketing Officer of Wal-Mart Paul Higham (Author)
5.0 out of 5 stars  See all reviews (2 customer reviews)

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Book Description

August 29, 2008
Unabridged audio edition on 3 CDs. Learn the seven reasons your customers will or will not talk about your brand.

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Editorial Reviews

Review

Perhaps the most important skill in business is not strategic planning, or marketing savvy, or risk management, or investment analysis. Rather it is simply the ability to LISTEN. Why We Talk compellingly and elegantly illuminates why listening to your customers with your eyes, your heart and your instincts is more important than listening exclusively with your ears. Reading this book will forever change your approach to business AND to your most valued personal relationships. Your customers are talking? Are you LISTENING? --Darryl Cobbin, Chief Marketing Officer & Vice President, Boost Mobile

The first book that explores the science of word of mouth. Interesting to read and extremely helpful for any marketer. --Al Ries, author, The Origin of Brands

This book shows you how to make the world s most powerful communication tool work for you. --Jeffrey Fox, best-selling author of How to Become a Marketing Superstar

About the Author

Cult Branding expert Bolivar J. Bueno is a perpetual student of human behavior, a business philosopher and creative strategist. He is the co-author of The Power of Cult Branding and the author of the Cult Branding Workbook. Bueno operates The Cult Branding Company, a brand loyalty consultancy in Orlando, Florida.

Product Details

  • Audio CD
  • Publisher: Creative Crayon Publishers (August 29, 2008)
  • Language: English
  • ISBN-10: 0971481571
  • ISBN-13: 978-0971481572
  • Product Dimensions: 5.6 x 4.9 x 0.6 inches
  • Shipping Weight: 4.8 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #2,880,936 in Books (See Top 100 in Books)

More About the Author

With clients like Kohl's Department Stores, Scheels, CAT, Turner Classic Movies, and LA Lakers, Bolivar J. Bueno (BJ) is in an elite class of thought leaders. A dynamic young lecturer and creative strategist, BJ Bueno has been interviewed by CNN, USA Today, New York Times, and CNN en Espanol. Bueno has built a reputation based on his insight and expertise into building brands.

As a board member of the Retail Advertising & Marketing Association (RAMA) and a member of the Chief Marketing Officers board for international retailers, Bueno advises companies like Target, Wal-Mart, Washington Mutual, Toys-R-Us, and JCPenny in their retail, advertising and marketing efforts.

Bueno was born to a missionary family in Santiago, Dominican Republic, and he grew up in places like Bolivia and Peru. How does a nine-year-old boy pass the time camped in the high peaks of Peru? "Read books and learn magic," Bueno reveals. While others his age where playing baseball and going to school, Bueno was mastering the secrets of the world's greatest magicians and pouring over the work of brilliant minds like Carl Jung, Abraham Maslow, and Joseph Campbell.

By age 23, he had delivered keynote speeches to the Harvard Business School, Fortune 500 companies, and top universities throughout the world. In his lectures, Bueno explains that successful marketing is comprised of what we know about life: if it matters, it will sell; if it tastes good, let the customer taste it.

The heart of his message is simple: no matter what business you are in, whether you help farmers till the soil or make dreams come true on stage, there must be a practical significance to your work.

BJ Bueno says, "What do I know? I know people want to feel free so they dance. They hit the road all weekend long trying to live ... not forget. I know people want to put on their Spock ears and leave this planet. They told me so. The experience of feeling alive, that's what they want. That's what I know."

 

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Average Customer Review
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Most Helpful Customer Reviews

2 of 2 people found the following review helpful:
5.0 out of 5 stars His opinon is as authentic as word of mouth itself, June 5, 2007
This book is brilliant. I'm over all the books suggesting ways to manipulate WOM. Understanding it, being sincere about utlising it is far more valuable to business marketers. I'm online now to buy another 4 copies to send to my favorite clients.
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1 of 2 people found the following review helpful:
5.0 out of 5 stars A solidly informative and 'reader friendly' addition, January 4, 2008
In "Why We Talk: the Truth Behind Word-of-Mouth", retail advertising and marketing expert Bolivar Bueno (a partner in Nonbox consulting, an Orlando, Florida-based consumer insight think tank) lays out seven principles for creating memorable customer experiences that will prompt those customers to share with their friends and families those favorable impressions that successful commercial transactions produce. Businessmen and marketing directors will learn just what motivates a consumer or a customer to 'spread the word' about a company and its products -- producing an unpaid advertising benefit that can insure a prosperous bottom line to any corporate endeavor. "Why We Talk" is a solidly informative and 'reader friendly' addition to any personal, professional, corporate, academic, or community American Business Studies reference collection or supplemental reading list.
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Inside This Book (learn more)
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First Sentence:
This book is about "why we talk," or more specifically, why your customers talk. Read the first page
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Hypersonic Word-of-Mouth World, Red Bull, The Beatles, United States, Robert Parker, Jimmy Buffett, Robin Dunbar, Word-of-Mouth Marketing, Malcolm Gladwell
Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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