Most helpful critical review
26 of 29 people found the following review helpful
Nipper the dog is rolling over in his grave
on January 24, 2013
First the good news. This unit is small. It's cheap. It hooks up easily. I had no problem connecting to my DSL over WIFI. And the remote seems adequate enough. So why am I returning it? Because the software is so poorly written and quirky.
The user interface has a lot of flaws, but the biggest issue is this... I have a standard definition tube style TV and I want to set this unit up in "letterbox" or "Pan and Scan". It lets me make the selection but no telling what you are going to get when you enter Netflix. Sometimes the widescreen movie is squashed into the SD aspect ratio making everyone look tall and skinny. Sometimes the opposite is true. It's not Netflix, because if you exit out and toggle the settings again (switch from letterbox to pan&scan and immediately back to letterbox) and then go back into Netflix, it's fixed. Go into Vudu and it acts totally different. Why? I don't know.
I wanted to call customer service, but there is no customer service number, only an email address. So I sent them an email describing the situation. After 2 weeks, I got an email suggesting I try changing the aspect ratio settings (Duh!) and if that doesn't work, call customer service. Thankfully they gave me a phone number.
I called and got a wiseguy that literally told me that I shouldn't expect "high-end" features in an inexpensive unit. I'm not kidding. I'm not asking for a lot here. I just thought it would remember if I set it in letterbox or pan&scan. Even a "cheap" unit ought to be able to do that. It's not that hard. He also suggested I move it to another room because it might be a problem with my WIFI reception. Are you kidding me? It would be funny if it wasn't so sad.
Don't forget that this is an RCA in label only. The RCA company that we all grew up with is long gone. Now RCA is just a trademark that is passed from company to company just so we are all fooled into thinking it's made by a well known company. Nipper the dog must be rolling over in his grave.
So I'm giving this 2 stars because it basically works. If you are not too picky about the results you get and you don't get easily annoyed by poorly written software this will do the trick. But you know what? Sometimes it's worth spending a buck or two more on something better. Just for your own sanity.