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26 of 29 people found the following review helpful
on January 24, 2013
First the good news. This unit is small. It's cheap. It hooks up easily. I had no problem connecting to my DSL over WIFI. And the remote seems adequate enough. So why am I returning it? Because the software is so poorly written and quirky.

The user interface has a lot of flaws, but the biggest issue is this... I have a standard definition tube style TV and I want to set this unit up in "letterbox" or "Pan and Scan". It lets me make the selection but no telling what you are going to get when you enter Netflix. Sometimes the widescreen movie is squashed into the SD aspect ratio making everyone look tall and skinny. Sometimes the opposite is true. It's not Netflix, because if you exit out and toggle the settings again (switch from letterbox to pan&scan and immediately back to letterbox) and then go back into Netflix, it's fixed. Go into Vudu and it acts totally different. Why? I don't know.

I wanted to call customer service, but there is no customer service number, only an email address. So I sent them an email describing the situation. After 2 weeks, I got an email suggesting I try changing the aspect ratio settings (Duh!) and if that doesn't work, call customer service. Thankfully they gave me a phone number.

I called and got a wiseguy that literally told me that I shouldn't expect "high-end" features in an inexpensive unit. I'm not kidding. I'm not asking for a lot here. I just thought it would remember if I set it in letterbox or pan&scan. Even a "cheap" unit ought to be able to do that. It's not that hard. He also suggested I move it to another room because it might be a problem with my WIFI reception. Are you kidding me? It would be funny if it wasn't so sad.

Don't forget that this is an RCA in label only. The RCA company that we all grew up with is long gone. Now RCA is just a trademark that is passed from company to company just so we are all fooled into thinking it's made by a well known company. Nipper the dog must be rolling over in his grave.

So I'm giving this 2 stars because it basically works. If you are not too picky about the results you get and you don't get easily annoyed by poorly written software this will do the trick. But you know what? Sometimes it's worth spending a buck or two more on something better. Just for your own sanity.
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28 of 34 people found the following review helpful
on December 1, 2012
I've never written a review on Amazon, but I am compelled to because of how much of a mess this product is. If I can spare one person the headache I've had, it would be worth it.

I've had two RCA Wi-Fi streaming media players. This review is for model #DSB872WR. The model number is important because while the units looks identical, they are not. I bought this unit for $29 at Walmart on Black Friday 2012.

My previous model was #DSB772WE. It came with a crappy 1/4" thick remote with buttons that hardly responded as hard as you pushed them. I also got it for $29 on Black Friday 2011 at Walmart. It connected to my wi-fi easily, but within a few months of rare use, the remote stopped functioning, rendering the unit useless. I called RCA and was told it would be $20 for a new remote (waste of money). I did not bother replacing the battery as it was a specialized battery that cost over $8.

So on Black Friday 2012 I bought the new model #DSB872WR. This unit came with an upgraded remote that was substantial and had functioning keys. It also ran off of one AAA battery. Out of the box, the remote worked with the player. That was the end of this unit's functionality though. Here is what happened..

I went through set up to get the unit hook up to my wi-fi network. It recognized my network, and I selected it. Next I was prompted for my network password. After entering it, it could not connect. I called RCA. They told me that they had been receiving many calls about this new model. They said it was incompatible with standard default security settings of many routers. I was told to contact my ISP and have them reduce my security settings. I did that. Seriously, Comcast laughed at me. They said they cannot do that. I contacted Motorola (the maker of my router) they told me that it would be possible, but to do that would render my other things like laptop, iphone and blu-ray player disconnected. I could attempt to reconnect them, however it would be possible that with the new lowered settings they may not be able to get back on. I tried changing the settings myself. I'm not an IT person. It was confusing. I called Motorola back and they told me to do that I'd have to open a $30 trouble ticket with them. Not worth it.

I decided not to make any changes. It was not worth making my iphone, laptop and blu-ray player useless for this RCA piece of garbage. What kind of company issues a "new model" that regresses making it incompatible with current technology. I KNOW I am not the only person out there with default security settings on a Motorola router. The amount of people that this is affecting must be so high, as this player was a nationwide Black Friday Walmart deal. For RCA to advise that the only fix is to significantly lower my network security settings to get their piece of junk to work - not that is UNACCEPTABLE.

Please, be warned. DO NOT BUY. This went back to Walmart after over an hour of technical support phone calls. Waste of time, money, and gas. I can't believe I got up at midnight on Thanksgiving night and waited in line to buy this thing. BOO.
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22 of 26 people found the following review helpful
on July 9, 2013
We love our RCA streaming box. Besides this one from this order I had already bought a few of them at Christmas when they were on sale at Walmart.com. We already had a Roku box in the house and loved that it enabled us to dump our very expensive directv bill. We like the RCA box better then the Roku because the remote is more user friendly with shortcut buttons to jump directly to what you want instead of going through a complete on-screen menu. Our 5 year old grandson uses it all the time with ease.
We do find the buttons a slight bit difficult to push sometimes and when you power the box off it takes a few seconds to respond and shut down(which makes you think you didn't hit the power button hard enough) but other then that we all love it. We have 4 of them if that tells you anything.
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9 of 11 people found the following review helpful
on January 17, 2013
As compared to the DSB772 and all the complaints about overheating, freezing and remote control issues, this one seems to actually be an upgrade. As far as WiFi connection and media Streaming stability, I'd have to say it's been alright so far. Granted, we've only had this thing for a couple weeks.

But, like the title says, so far so good. And I'm glad for the upgrade. PLUS, as far as wifi goes, it connects perfectly to my custom dd-wrt router that I set up last year, using WPA2-PSK without the BS push-button configuration that often gives people headaches despite the attempt at making things easier. If you can remember a password, and if you can set up a wireless router to use WPA-PSK2, you can have a relatively higher-security wireless network that should work easily with this device!

my reviews of specifics:

Remote control: 5/5
(if it seems slow, it's not the remote, it's the slowness of the firmware/device itself. But compared to a custom build of XBMC on my $50 raspberry-pi in a custom case, it's definitely useable.)

Firmware or Graphical User Interface: 4.5/5
It could be a little more responsive give the simplicity of the user-interface design. To fix this, it could either be overclocked ( [...] may be a good starting place if you wanna do this ), or if you're like me, and are too worried about the heat and stability of this device given previous reviews, you can just deal with it. I've seen worse.

Price: 4/5
Without actually coming with an HDMI cable, i'm a little surprised at the price of $50, but I think it was purchased during a holiday deal for less, and I didn't have to pay for it.

Apps: 4/5
The fact that it actually has Pandora, Netflix, AND YouTube is a win in my book for a set-top box. If I wanna play angry birds, i'll use my girlfriend's iPad. LOL
I do wish it had more options to choose from though. Playing around with XBMC on the Pi, and with my parents' Roku, it seems lacking in "channels" to choose from.
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3 of 3 people found the following review helpful
on January 21, 2014
Did everything I needed it to met my expectations, and works properly. The youtube pairing keeps dropping but otherwise good product.
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3 of 3 people found the following review helpful
If you have wifi and you have yet to upgrade to a flatscreen tv like myself..this product is def. for you!
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2 of 2 people found the following review helpful
on September 30, 2013
Can't beat it for the price. Turns any TV into a smart TV. Excellent for the price. Would recommend it.
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1 of 1 people found the following review helpful
on July 1, 2014
Overall this is a great little box for streaming Netflix and other media, but it does get really hot after it’s been on a while and sometimes it freezes up and has be unplugged and then plugged back in for it to start working again. Other than that, I love that I can watch Netflix on it, which is what I use it mostly for, but my kids watch a lot of YouTube videos on it and they love it too.
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1 of 1 people found the following review helpful
on August 20, 2013
I am not pleased that it wouldn't work a couple times, but it is okay now. The receiver and remote have a very limited range.
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3 of 4 people found the following review helpful
on September 15, 2013
bought this for my mother's birthday and she has been loving it since she's had it! great product that meets all requirements
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