Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful [Hardcover]

Professor Beth Simone Noveck (Author)

Book Description

Publication Date: April 30, 2009

Wiki Government shows how to bring innovation to government. In explaining how to enhance political institutions with the power of networks, it offers a fundamental rethinking of democracy in the digital age. Collaborative democracy-government of the people, by the people, for the people-is an old dream. Today, Wiki Government shows how technology can make that dream a reality. In this thought-provoking book, Beth Simone Noveck illustrates how collaborative democracy strengthens public decisionmaking by connecting the power of the many to the work of the few. Equally important, she provides a step-by-step demonstration of how collaborative democracy can be designed, opening policymaking to greater participation. "Wiki Government" tells the story behind one of the most dramatic public sector innovations in recent years - inviting the public to participate in the patent examination process. Patent examiners usually work in secret, cut off from essential information and racing against the clock to master arcane technical claims. The Peer-to-Patent project radically transformed this process by allowing anyone with Internet access to collaborate with the agency in reviewing patent applications. "Wiki Government" describes how a far-flung team of technologists, lawyers, and policymakers pried open a tradition-bound agency's doors. Noveck explains how she brought both fiercely competitive companies and risk-averse bureaucrats on board. She discusses the design challenges the team faced in creating software to distill online collaboration into useful expertise, not just rants or raves. And she explains how law, policy, and technology can be revamped to help government work in more open and participatory ways in a wide range of policy arenas, including education and the environment.

Editorial Reviews

Review

"Beth Noveck is one of the most innovative thinkers working today on how to reform government using digital technologies. Her theory of collaborative democracy is a genuine advance. Wiki Government offers indispensable advice for anyone who wants to learn how to foster democratic participation in digital environments." —Jack M. Balkin, Knight Professor of Constitutional Law and the First Amendment and director of the Information Society Project, Yale Law School

"A fascinating look at how government can be transformed for the needs and opportunities of the twenty-first century." —Don Tapscott, coauthor of Wikinomics and author of Grown Up Digital

"The Internet has taught us that good ideas come from everywhere. Wiki Government translates that lesson for policymakers. With a compelling blend of high theory and practical know-how, Beth Noveck explains how political institutions can directly engage the public to solve complex problems and create a better democracy." —Eric Schmidt, chairman and CEO, Google Inc.

"After more than fifteen years of public service, I've seen firsthand the difference it makes when government focuses on meaningful, measurable outcomes. Wiki Government shows how citizens' voices and expertise can transform and help deliver effective, efficient government. This book is a must-read for policymakers committed to participatory democracy." —Timothy M. Kaine, governor of Virginia

" Wiki Government both instructs and motivates policymakers to use collaborative tools to strengthen government accountability and engage citizens directly in this critical endeavor. This book is not just for tech geeks and policy wonks but also for the millions of Americans who demonstrated in 2008 how eager they are to engage individually in government reform." —John Podesta, president and CEO, Center for American Progress, and former White House chief of staff

"At once visionary and pragmatic, Wiki Government offers the first glimpse of how public officials might enlist the wisdom of crowds in order to improve government's decisions —while promoting participation at the same time. A brilliant book and a truly extraordinary achievement." —Cass R. Sunstein, Felix Frankfurter Professor of Law, Harvard Law School

"Beth Noveck concretely shows how to leverage the participatory nature of Web 2.0 technologies to build a new kind of participatory democracy and a smart, lean government. A must-read not just for policy folks and the digerati but for any of us wanting to understand how to tap the collective and diverse wisdom of the American people to create a better, more connected style of democracy." —John Seely Brown, former chief scientist, Xerox Corp.

"Noveck's approach to e-governance is to study where citizen online collaboration can have an impact, and she shows that one can design for participatory democracy with compelling results." — Library Journal

"An inspiring and ambitious book, Noveck uses the United States Patent Trade Office (USPTO) "Peer-to-Patent" model which invites the public to participate in the patent examination process, as the central example of how ordinary people can participate within democracy in the digital age." — OhMyGov!

"Book of the week" —Michel Bauwens, P2P Foundation

"Good reading." —Ben Shneiderman, University of Maryland, Science

About the Author

Beth Simone Noveck is a professor of law and director of the Institute for Information Law and Policy at New York Law School and a visiting professor at Stanford University. She is a Senior Advisor to the Technology, Innovation, and Government Reform Policy Working Group for the Obama-Biden Transition and advised the campaign on innovation in government. She pioneered the creation of the U.S. Patent and Trademark Office's Peer-to-Patent: Community Patent Review pilot, the federal government's first social networking initiative that has inspired similar projects in the U.K. and Japan.

Product Details

• Hardcover: 224 pages
• Publisher: Brookings Institution Press (April 30, 2009)
• Language: English
• ISBN-10: 0815702752
• ISBN-13: 978-0815702757
• Product Dimensions: 9.2 x 6.1 x 1 inches
• Shipping Weight: 1.3 pounds (View shipping rates and policies)
• Average Customer Review: 4.3 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #844,816 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 4 people found the following review helpful:

5.0 out of 5 stars Required reading for improving government, November 5, 2009

By 

Andy Nash (Vienna, Austria) - See all my reviews

Amazon Verified Purchase

This review is from: Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful (Hardcover)

Anyone interested in using the Internet to help improve the way government works should read this book. Noveck presents an excellent background describing the problems with existing government decision-making processes, a case study of the Peer-to-patent process she helped develop and recommendations for developing effective Internet based applications.

The book is well written and edited, easy to read and full of examples that will spur your creativity. I read it quickly and thought it was very good, but as I go back and re-read sections I think it's extraordinary.

5.0 out of 5 stars Electronic Government For The People?, April 9, 2010

By 

Patrick Buckley (Ottawa, Canada) - See all my reviews
(REAL NAME)   

This review is from: Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful (Hardcover)

Many feel that government will be improved when there is more participation by individual citizens. In Wiki Government,1 Beth Simone Noveck tells of the potential for using information technology to acquire more input from the citizenry. Noveck sees more social justice in a world in which government actions are influenced by the inputs of citizens on the Internet with social networking software.

Peer-To-Patent

Wiki Government starts off by recounting one successful use by government of the interactive technology of Web 2.0. The author directed this project when she was a Professor at New York Law School. The demonstration project is the Peer-To-Patent Initiative, a system that now facilitates the processing of patents in the field of information technology at the US Patent Office.
The problem faced by the Peer-To-Patent demonstration project is multi-faceted: the allocated time for a bureaucrat to approve a patent is short, many patents are approved in error, and this leads to costly litigation. The solution is to provide government officials with better information when they are making decisions. This information comes from the online collaboration of relevant volunteers who participate in Peer-To-Patent.
A volunteer user of Peer-To-Patent initially chooses from a list of patent applications and joins a team that's reviewing one. The reviewers discuss the application's focus and quality with posted comments, suggest further research, and inputs of prior "art." The latter is documentation of significant advances in information technology that occurred before the date of the patent application. The intellectual property in this prior "art" is protected by functions that are built-in to Peer-To-Patent.
Each member of a Peer-To-Patent team rates the team's findings and the best are provided to the US Patent Office in an Information Disclosure Statement. In this way, the team influences, but does not make, the decision of the US Patent Office on a patent application.

Problems At (...)

Right now there is a US government web page, (...), where citizens can leave comments about government regulations. An overall evaluation of this site indicates that it has not increased the amount of useful information available to government. It has become a place where participants tend to "notice and spam" rather than "notice and comment."
Noveck sees a need to transform sites like (...) into places where citizens become better informed by reading others' comments, collaborators build on the inputs of others, and experts criticize and respond to what they see. Such processes are facilitated when each participant is assigned to a group whose members are discussing similar issues and topics. The resulting teams of participants will develop more meaningful outcomes that convey better information than the flood of one-off pronouncements that are currently received by (...).

New Initiatives

Beth Noveck foresees developing further Internet based applications, like Peer-To-Patent, in her current position of US Deputy Chief Technology Officer for Open Government. She leads the Open Government Initiative.
One proposal is for a "bubble up" system for determining questions for the US President to answer in regular media sessions. In such a system, participants submit questions, the questions are rated by other participants, and only the best are presented to the President. Wiki Government tells of similar systems being used with the politicians in other countries, and television personalities.
Another proposal is for a "civic jury." The jury is randomly chosen from volunteers to monitor the decisions of a policy maker in a government department - the example given is for policies in education. The jury members read and comment on an electronic blog in which the policy maker gives reasons for decisions taken. Sub-groups of the jury keep up wiki's about specific decisions and policy areas.

Motivating the Right Participants

Wiki Government does discuss problems of motivating knowledgeable people to participate in a system of electronic commenting. Wiki Government points out that the screens in successful systems are designed to respect users and give feedback in such a way that contributors feel that they are part of a community. The systems are also designed to quickly weed out frivolous communications so that meaningful participants feel they are speaking with others of similar stature.
There may still be problems of motivating knowledgeable volunteers and specialists to spend their free time by continually returning to an Internet site and commenting on more than one issue. One way of obtaining the regular contribution of time is through public-private partnerships. As it is, many participants in Peer-To-Patent were employees of the major sponsoring

0 of 1 people found the following review helpful:

5.0 out of 5 stars Must-read Book for Open Government and Open Data Geeks, May 5, 2010

By 

Emily Cunningham (Seattle, WA USA) - See all my reviews

This review is from: Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful (Hardcover)

I absolutely loved this book. Chalk full of examples, passionate, articulate and well written, I found myself underlining passages like crazy! Highly recommend this book to open government aficionados and activists, information scientists, open data geeks, and anyone interested in making government effective. Noveck makes a great case for how government -- with the aid of technology and the Internet -- can be redesigned to allow for truly participatory and collaborative democracy.

This is my first Amazon review. I loved the book so much that I decided to write a review. Happy reading!

[Note and hat tip: I first discovered Wiki Government via Lucy Bernholz's (@p2173) tweetstream which lead me to her thought-provoking blog post, "Open Philanthropy: A Modest Manifesto." [...]

~Emily
@emahlee