17 of 18 people found the following review helpful:
1.0 out of 5 stars
MAC USERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!, June 19, 2009
This review is from: Wild Divine Healing Rhythms & Passage Adventure Game bundle
*** DO NOT BUY THIS PRODUCT IF YOU PLAN TO INSTALL IT ON A MACINTOSH ***
I have had this software bundle in my home for approximately 6 weeks, during which time I have traded approximately 100 emails with the retailer who sold it (Stress Free Living Company --- very helpful and conscientious, and I recommend his company without qualification) and the Wild Divine company (or, as I like to think of it, The-Company-That-Must-Not-Be-Named).
Bottom line: this stuff is hardly compatible with itself (the Wisdom Quest and Healing Rhythms programs use different versions of Quicktime and Wisdom Quest will not run if you are using an up-to-date version of Quicktime), and it cannot be installed on a Mac.
There are several problems I am now personally aware of and perhaps an infinitude of problems I am not. Dealing only with personal experience ... First, the Healing Rhythms software apparently cannot be verified, which is the initial stage in any Mac installation. Despite repeated requests, Wild Divine would or could not inform me why this was so. In any event, you must skip the verification stage, or your computer is likely to freeze indefinitely. Second, there is a special compression codex (think that's the right term) called 3ivx which is included with the software. Unfortunately, the 3ivx developers have updated their code for Macs, and the Wild Divine company has not paid for it. In order to run the software properly on a Mac, I was told to download the 3ivx program independently, at an additional, although admittedly small, expense. The retailer was willing to compensate me for this expense; however, I could never even get the software installed to the point where I had to deal with this issue.
This is because ... (third) ... the software comes with a finger sensor device called a Light Stone. And the Light Stone, well, doesn't seem to work on Macs. Certainly it did not work, and could not be made to work, on mine. Every time the program attempts to test the Light Stone, it crashes. Wild Divine is aware enough of the problem to have a downloadable patch on its website intended to correct the problem, but --- (you know what's coming) --- the patch doesn't work reliably. On my MacBook Pro that translates into not working at all.
After 6 weeks of getting the same lame excuses and being told to install the same patches over and over and over again, I was finally told that if I installed additional 3rd party software (Crosstalk) and made an appointment with a Wild Divine tech support guy, they would remotely install the program, GUARANTEED to work.
So I downloaded, installed and registered Crosstalk. As I live in Hong Kong, I stayed up late to make the phone call into the Wild Divine company, again at my own expense ... and the person who had told me to do all of this didn't bother to answer the phone. When I emailed her to ask what was going on, she said the Wild Divine phone system was automated so that they could not pick it up outside normal office hours and that they would call me back ... which they then failed to do. (And I was dealing with the head of customer support! You'd think that she would know the limitations of her own phone system before telling a customer who lives halfway around the world to give her an expensive international call ... )
If you're looking for poor product quality, totally crappy customer service (with an attitude!), and a month or two of headaches, then I highly recommend the Wild Divine company for your next purchase. If you prefer to spend your $400 on something that works, however, you might want to go elsewhere.
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2 of 2 people found the following review helpful:
1.0 out of 5 stars
Upgrade and support issues, October 5, 2010
This review is from: Wild Divine Healing Rhythms & Passage Adventure Game bundle
Although I am a PC user I agree with the review of the Mac user in Hong Kong who said to run from this company. Actually, I like the software a lot, but buyers should plan for enormous frustration with the company. For an outfit that sells enlightenment software, is that ironic, or what? I might have given them two stars, but I took one away to compensate for the poor guy in Hong Kong.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
I bought mine in 2003, just reinstalled it on my new Mac, and it works like a dream!, February 23, 2011
This review is from: Wild Divine Healing Rhythms & Passage Adventure Game bundle
I read the review written by the poor guy in Hong Kong, and I needed to share my experience with the Mac, because I never had to use customer services - it worked perfectly the first time I installed it. That was back in 2003 when it first came out. It has been collecting dust for years, and I just saw there is a new bio feedback game on the market measuring brainwaves, so my son and I decided to dust off the bio feedback game we already had, and see if it still works. I installed it on my new Mac, again, no problem at all installing. It worked first time. My son age 13 figured out how to set it up and play on his own. It was amazing watching him learn to control his heart rate - first he was all over the place and then after about a half an hour, he had total control and was very successful in the games. I wouldn't want someone to be put off by the Hong Kong guy's review if they have a Mac. I DOES work with the Mac, at least the original version does. I was amazed the graphics aren't even dated in the original Journey of the Wild Divine The Passage. They are still pretty impressive. I am glad I got my son off the WOW long enough to give this a go - he really enjoyed it and learned how to control his body/mind in a short period of time to achieve success at the game.
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