Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
5.0 out of 5 stars
wildwater flyfishing customer service, February 8, 2010
This review is from: Wild Water Fly Fishing "Wild Country" 3 Weight, 5 Foot 6 Inches, 4 Piece Freshwater Fishing Rod (Misc.)
I purchased the 5ft.6in.3wt.rod 01-26-10 thru amazon.I received rod in about a week.I fished the new rod two days later.After about thirty minutes of fishing my reel came off the rod because the but cap came off the rod.I was able to get the but cap with my net.I knew the rod had a lifetime warranty but I was afaid I would have to pay shipping and a 35.00 fee for another rod.I called wildwater the next day and got Eric Dodds(the owner).He was very helpful and told me I had to do nothing.He said he would send me another rod at once and for me to simply put the bad rod in the box the new rod came in and place the return label on it and give to UPS. I have received the new rod as promised. Eric also sent me a wildwater shirt.The rod felt great that first day .I think the rod is well made,the but falling off was just one of those things that can happen.That is why customer service is important.The treatment I received has already made me think about buying a 10wt. saltwater rod from wildwater.By the way it is very hard to find a 5ft6in. flyrod for small streams, at 99.00 this rod is a great buy!
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2 of 2 people found the following review helpful:
5.0 out of 5 stars
Nice Rod- Great Customer Service!, July 22, 2010
This review is from: Wild Water Fly Fishing "Wild Country" 3 Weight, 5 Foot 6 Inches, 4 Piece Freshwater Fishing Rod (Misc.)
I very rarely take the time to do a review on anything I purchase on the internet. However, I am so impressed with the customer service and warranty for this rod, I am willing to take the time to review it. I ordered the rod for my grandson to use on small brush choked streams in north Georgia mountains. I received the rod and tried it out in the back yard, using a reel with 4 wt. line (I was in process of ordering a new reel with 3 wt line). Although I am an advanced beginner, I was able to make 40 ft. casts very easily. Rod handled extremely well and I was anxious to use it on some trout before turning it over to my grandson. While, helping my granddaughter land a trout that afternoon, I laid the rod on the creek bank. My young bull mastiff, who fancies himself a trout fisher, stepped on the rod and broke it in two places. I called Wild Water and their customer service rep (as they say . . .not the man who owns the company, but the woman in charge!) told me they would send me two new sections to replace the broken ones. They did this for only $20, although their lifetime warranty clearly states a $35 fee to replace or repair a rod. The sections came in two days by priority mail. Besides a great product and excellent customer service, I take some satisfaction in supporting a family-owned small business. I plan to order me one of these rods, as I can't have my grandson outdo me.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Lots of Rod in a Small Package, June 2, 2010
This review is from: Wild Water Fly Fishing "Wild Country" 3 Weight, 5 Foot 6 Inches, 4 Piece Freshwater Fishing Rod (Misc.)
Purchased this rod for my wife to use in some of the small creeks near our home. The rod casts like a dream and lays the flies down with a whisper. Do not be fooled by its small size either, her 1st day out she caught an 11.5 inch rainbow trout on this little rod.
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