Customer Reviews

WindChaser ICM10S IceMan Ultra Ice Maker/Crusher

5 star:		(0)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(7)

 

 

First you have to go through two 5 gallon bottles of water to get rid of the rubber taste only to be rewarded with a product that starts screaming every time it runs (and it runs a lot!!). I'm told the compressor is going, but they don't seem to care that I can't fill two glasses of water at a time - it only dispenses about 1.5 glasses! It just stops and won't give you anymore until it 'runs' which takes about 5 minutes. Not real handy. I feel like a complete chump for buying the product -- high price/low quality. J&R won't work with the manufacturer and the manufacturer says they will replace it "when they have it in stock again in about 1 month, but unplug the one you have and put it away". The water dispenses VERY slowly. Not ideal for a family on the go!

For the two weeks that the unit worked, it seemed like a great product, although very noisy. Then it started to just shutdown for no apparent reason, and then it started to leak.

I have been trying for 9 months to have it replaced. You can never get someone on the support and they never call you back. Email is the only option and I get the run around. I've sent letters and they keep stating that the product is on back order and excuse after excuse. If you buy it, you'd better hope you don't have to return it.

I would rate this -10 if I could. We bought the IceMan in January 2006 only for it to stop working a few months later. We followed all of the instructions. We did everything the directions said. It still did not work. We contacted Windchaser only to be given excuse after excuse. It has now been 8 months of waiting for a replacement product. According to Windchaser, it will be another 6 weeks. Do not waste your money.

We bought this machine two years ago and had no problems for 6 mo when the machine abruptly stopped. We called the company and quickly received a replacement that leaked as soon as we filled the tank for the first time. Again, we spoke to the company who quickly sent out a second replacement asking that we send our original back as soon as the problem was resolved. Regretfully, we have yet to get a working unit. It appears that in shipping the compressor is damaged on some units. The boxes arrive in pristine condition but once the unit is taken out you can see the damage. As with any compressor, the shipping side up matters so no damage occurs. Each machine we received had different damage when we opened the box.

We loved our unit and will gladly give it a great review once the company works out the bugs. We found them to be pleasant and easy to deal with but it is tough to get a working unit.

I bought the Ultimate IceMan and have had two machines so far. Neither machine has worked. I have had the same problems I read in the reviews - incredibly slow dispensing of water, horrible noise that sounds like gears grinding, no water coming out. My machines have been returned for a total of 8 months. The most recent machine has been in their shop for two months and I can't get a callback from anyone. They keep promising to call, but never do. EVEN THEIR OWN STAFF ADMIT THE MACHINE DOESN'T WORK! I am out over $500 and I am NOT HAPPY. Wind Chaser - get your stuff together!

I had to return this item twice because of damage to the units. Looked to be damaged during shipment.

However, after reading the all but 1 positive review, I will not purchase this product. Thank you everyone who took the time to write reviews. Hopefully you will get some satisfaction from the manufacturer after they realize that unhappy buyers will spread the word, halting future sales and review their customer service approach which will assist in your getting the product that you ordered or, your money refunded.
Good luck and thanks so much for the reviews!