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Windows on the Workplace: Technology, Jobs, and the Organization of Office Work Paperback – June 1, 2004
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"A valuable contribution to public policy debates concerning the workplace of the future and the nature and implications of the 'information economy.'"-Choice (of the first edition)
About the Author
Joan Greenbaum is professor of computer information systems at La Guardia Community College and professor of environmental psychology at the Graduate Center, City University of New York.
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Top Customer Reviews
I began my work career in the early 70's as a typist/transcriptionist at the age of eighteen; I progressed in the 70's to an office manager, putting myself through college before entering the health care field. I have always remained interested in the nature of office work, as it provided both enjoyment and a good living for me.
This book documents the rise of the computer in companies, as the author is a former programmer from the 60's into the 80's, along with an aducation in economics. Her focus is, to a large extent, on the change in those who programmed and ran the earlier generations of computers. These were 'status' jobs requiring considerable intuitive as well as academic skills. However, over time, these careers were either downgraded or eliminated entirely through outsourcing. Simultaneously, the nature of the average office changed radically from the ones in which I worked 30 years ago to the fragmented, multitasking cubicles of today. My ability to type 150 wpm got me into the work, when we were on Selectrics and using carbon paper. In fact, by the time I left the field I had 75 transcriptionists working under me. All these jobs would basically be gone today, replaced by voice-actuated computer programs, or electronically outsourced. Concurrent with the elimination of the average office (and certainly typing/word processing pools) has come the elimination of virtually all office positions above the receptionist. Executives and managers now are expected to do most of their own text generation themselves.Read more ›