Customer Reviews

Wine Enthusiast Silent 28 Bottle Wine Refrigerator -Stainless Steel Trim Door

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4 star:		(2)
3 star:		(1)
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1 star:		(5)

 

 

We purchased this wine cooler from Wine Enthusiast a month ago to replace a larger Danby cooler that we had used for a little over four years. The Danby suddenly developed a fatal flaw that could not be fixed (the temperature kept increasing and could not be controlled). Needless to say, we were not interested in buying another Danby product. To control energy costs and conserve space, we looked for a smaller model, and the "Silent" model from Wine Enthusiast looked like it would fit the bill. We also liked the size, because we were considering placing it in our kitchen. When it arrived, we decided that, to keep the kitchen uncluttered, we would place the cooler in the laundry room, and we're glad we did. This model is by no means "silent." It has been installed with plenty of room on all sides, seems to be keeping a fairly steady temperature (plus/minus 1 degree of setting), but it does have a noticeable hum. In fact, it makes more noise than our kitchen's Amana refrigerator. The unit looks attractive, but you should be aware that larger bottles (particularly Burgandy-shaped bottles--those wider at the bottom than the top, and most champagne bottles) will not fit in this unit. In fact, even to load or remove standard Bordeaux bottles, you have to pull the tray partly out and carefully jiggle it back in. I guess that's the price you pay for the unit's compact size.

I purchased this wine cooler and it worked fine until about 2 weeks after the warranty expired. It is now a useless piece of junk that will cost more to repair that it is worth. Don't waste your money.

I used my AMEX points to buy this unit and was extremely disappointed when, after only 7 days of use, it developed a fatal error. The screen went black, and it began omitting a loud chirping noise. However, since I had discarded the packaging, I was SOL on getting it replaced. Instead I'm having to go through the warranty to get a repairman out to my house to fix it. Total nightmare.

First this is misnamed as it isn't silent, it hums. I wouldn't call it annoying, but I wouldn't lie and call it silent either. Secondly, and more importantly the selves are too tight to fit the majority of the bottles of wine I own - apparently you need to specifically purchase bottles with smaller bases if you want to use this refrigerator (per their customer service). Since that isn't how I purchase my wine, I find that very annoying. Every time I want to pull out a bottle I need to use two hands to yank out the shelf and both the shelf above and bellow come out with it - I then need to make sure none of these fall to the floor. When I push those back in the shelves rip off the labels, that is irritating too. I spent over 30 minutes on the phone with customer service and they told me that is the way it is - so my recommendation is DO NOT BUY THIS PRODUCT!

After having this Wine Enthusiast 28 bottle unit for 14 months, the unit quit. After calling Wine Enthusiast, due to the way the thermocouple works, it is not repairable. Waiting to see what happens. Do not recommend the buying of this unit. It is quiet, but long term performance is not acceptable.

I bought Wine refrigerator unit (Capacity: Up to 235 bottles) in 2007 and since that it was broken twice and even though it's on 5 year warranty, WINE ENTHUSIAST refused to fix it for the second time it's broken and ask me to pay extra for the new unit to ship to me ( STILL UNDER WARRANTY!!!). Never buy here again, share my terrible experience with everyone I know. Spent 5 days on the phone with customer service and promise that their GM will call me back...never called me back. Very disappointed.

After several years of fine functionality, the unit gave out. Company tells me it is the control board, which is hard to fix, as the unit is not compressor driven. Not sure if it's worth the $65 to fix this, but prior to this, we were extremely happy with cooling abilities and fairly low noise level. Bottles slid in and out fairly easily, and door closed tightly every time.

Quiet unit, holds temperature without any fluctuation. Delivery was missed by over two weeks.The day the unit to be delivered I rec'd a call from the freight company saying "it missed the truck the day before and we won't be up in your area (Bozeman) for over two weeks." 80lb unit - should have been shipped by UPS.