on July 12, 2001
I initially bought this book for my husband, who was having a difficult time at work with his boss. My husband has huge praises for the book and now that I have finished reading it, I've come to understand why. Arthur and Dayle have managed to consolidate and present strategies on how to deal with difficult people in a handy and easy-to-read book. Even if you don't find time to read, you can easily read some pages on the way to work in the train. A questionaire helps you to identify what type of person you are, and explains the different personality types, helping you to see why yome people react in certain ways. You will realise eventually why you seem to always clash with a certain personality group. This book gives you tips on how you can handle 'difficult' people and helps you to have a clearer picture of yourself. For all you know you may be the S.O.P. (Source Of Pain) that others are experiencing!!
on May 25, 2013
At 5/25/13, this book only had 5 reviews. Mine will be number 6. This book was originally published in 1991 apparently. I just don't know why this book seems to have missed popular radar. I'm surprised because it imparts some wise strategies for use on a variety of difficult types of people. Warning though: the tips will mostly only be useful to you if you're OVER your difficult people (meaning, you're their manager.) The tips in this book will not give much help if it's your boss whose the difficult person or it's your coworkers who are the difficult people. Also, the authors upfront give one of the most honest portrayals of how human beings behave in opposition to each other. They also acknowledge that the concept of the angry boss has been glorified by mass media. This explains why hot heads at work are oddly revered rather than reprimanded. This is a short read too. A fun read. They don't go on and on explaining concepts and histories. They cut to the chase pretty quick with constructive steps you can take to cope with the wackos at work. They put some amusing illustrations in there also. Get this one. It's good. It's better than a lot of the longer and more popular books I've read about dealing with difficult people.