In one of the most practical management books ever written, Dr. Rinke provides you with easy to implement, step by step, fail-safe strategies that will enable you to thrive in a rapidly changing, highly competitive, global economy. More specifically, this book shows you how to: build a high-performance team
reduce employee turnover empower without losing control grow and retain highly qualified people implement reward systems that work build trust coach employees compete on service not on price overcome communication barriers
attain mega-improvements in customer satisfaction build a highly effective learning organization
get team members to love change achieve extraordinary results with ordinary people
plus much, much more! Studies show that only 26% of employees are performing at their full potential. Rinke provides you with hard hitting advice that is guaranteed to result in dramatic improvements. You'll discover secrets from Motorola, Southwest Airlines, Starbucks, Phillips Publishing and many other companies which consistently out-perform, out-produce, and out-sell their competition. Instead of confusing theories, you'll find this book chock-full of practical tips, tools, and strategies which will save you time, money, and aggravation. In short, this book, contains proven management and leadership strategies that will help you build a turned-on, tuned-in, high-performance organization!
