From Publishers Weekly
More media outlets, instant access to information and growing consumer affluence make it crucial for companies to focus on the face they present to the public, argues Genasi, a public relations consultant at Weber Shandwick specializing in brand communication. Here, he explores the ways companies can successfully enhance their image and weather PR crises. "There is a burgeoning, insatiable, world-wide demand for organizations to behave themselves and promote their activities in a transparent, engaging way," he insists. To accomplish this, Genasi offers a variety of strategies, tutoring readers on "speaking in headlines," finding an effective PR consultant and building a user-friendly Web site. He illustrates his points with case studies of major companies. For example, when the Body Shop of Canada was launching a new product using hemp, the company had to prepare for the possibility that the government might withdraw approval of the product at the 11th hour. With the help of a media education campaign, the Body Shop turned the suspenseful uncertainty into a news story. In Kenya, Coca-Cola was trying to gain market share for Sprite; the company orchestrated "SpriteBall," a nationwide series of basketball competitions that spread word of the product. Many of Genasi's examples are, in fact, from overseas, which may limit the book's appeal in the U.S. Still, it's a good introduction for new public relations managers or entrepreneurs.
Copyright 2002 Cahners Business Information, Inc.
From Library Journal
The author of Corporate Community Investment: How To Make Your Business Profitably Popular, Genasi presents an informative title on the importance of protecting one's reputation, whether individually or as a corporation. A leading public relations consultant for several international firms, Genasi is employed by Weber, Shandwick and works mainly in the areas of corporate and brand communications strategy as well as corporate social responsibility. Here, he states that constant efforts must be made to maintain a firm's reputation, one of the most valuable assets it has, and he provides useful models and checklists for business managers. Of the various aspects of the development and maintenance of reputation, he particularly delves into the stresses created by the quick-moving and gossipy Internet, where reputations can change in a flash. There are many case studies and illustrations of techniques of reputation management, protection, and "measurement," as well as a selected bibliography and index. This title should be considered for purchase by corporate and large public libraries. Littleton M. Maxwell, Business Information Ctr., Univ. of Richmond, VA
Copyright 2002 Reed Business Information, Inc.