Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
Winning Ways
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Key Benefit: Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people. This is the only book on the market fully devoted to funeral service human relations. Key Topics: Emphasizing service excellence and communication skills, this texts takes an easy-to-read, common sense approach to the funeral profession. Features include building a professional attitude, dealing with difficult family situations, enhancing funeral director skills, and funeral service etiquette. Numerous case studies help reinforce valuable principles and concepts. Market: Mortuary science students, professional funeral directors.
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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Most Helpful Customer Reviews
4.0 out of 5 stars
Professional Guidance,
By Chris Allen (Everett, WA (USA)) - See all my reviews
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This review is from: Winning Ways: The Funeral Profession's Guide to Human Relations (Paperback)
I found this volume to be concise, informational, sound advice on funeral etiquette and professional guidance. It's well written, contains useful tidbits of information using references to famous statesmen and other celebrities, giving credence to the author's viewpoints. I gained a lot of insight from this writing and expect it will give others the same useful advice, who are seeking a career change, or career advancement in this honorable profession. A must read!
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Inside This Book
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First Sentence:
In our efforts to win friends and clients, all of us, times, often overlook the simplest factor in achieving these ends-doing things for others! Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
squawk suppressor, funeral service profession, funeral service practitioner, young funeral director, funeral profession, successful funeral director, rush act, selection room, unexpected service, silent family, arrangement conference, funeral home, great profession Key Phrases - Capitalized Phrases (CAPs): (learn more)
Unknown Soldier, Miss Jones, New York City, Winston Churchill, Alfred Bickford Marsh, Feng Shui, Loud Speaker, Oliver Wendell Holmes, President Harding, Prime Minister of Canada, The American Way of Death New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
In our efforts to win friends and clients, all of us, times, often overlook the simplest factor in achieving these ends-doing things for others! Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
squawk suppressor, funeral service profession, funeral service practitioner, young funeral director, funeral profession, successful funeral director, rush act, selection room, unexpected service, silent family, arrangement conference, funeral home, great profession Key Phrases - Capitalized Phrases (CAPs): (learn more)
Unknown Soldier, Miss Jones, New York City, Winston Churchill, Alfred Bickford Marsh, Feng Shui, Loud Speaker, Oliver Wendell Holmes, President Harding, Prime Minister of Canada, The American Way of Death New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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