Personal consultant and life coach Richard Haasnoot identifies nine leadership qualities critical to success in business todaytrust, listening, sharing, cooperation, fun, balance and whole life, spirit, intuition, and creativityand profiles cutting-edge leaders who exemplify these traits. Meet:
- Hal Rosenbluth, president and CEO of Rosenbluth International, a multi-billion-dollar travel management company with the second-largest global presence. Rosenbluth relies on intuition to make his hiring decisions.
- Joe Mansueto, founder and chairman of Morningstar, a leading financial information provider. Mansueto eschews vacation and sick day policies, trusting his employees to simply take the time they need.
- Doug Walker, cofounder and president of WRQ Inc., one of the fastest-growing PC software companies. Walkers principle-based organization enjoys a turnover rate of less than half the industry average.
and other leaders from such prominent companies as Ingram Micro, Pfaltzgraff Co., Lander International, Gardeners Supply Company. Using an inspirational approach, Haasnoot offers practical methods for instilling each principle into your own leadership style.
Praise for The New Wisdom of Business:
shows there are more enlightened ways to lead enterprises.
Vandy Van Wagener, marketing consultant and former Procter & Gamble executive
new insights into the behaviors of some extraordinarily effective businesspeople.
Rich Gurin, chairman and CEO, S&H Company
provides a great perspective for dealing with the alliances, teamwork, and motivational issues required to succeed in todays rapidly evolving marketplace.
Mike Linton, senior vice president, Strategic Marketing, Best Buy
Founder of Enlightened Success, an independent coaching and consulting practice, Haasnoot brings more than 25 years of high level consumer marketing experience to bear on his coaching and training work. Formerly an executive with Proctor & Gamble, and with Gallo winery, he has created award-winning advertising campaigns and major new brands. He is author of The Complete Idiots Guide to Five-Minute Managing, and is co-author of By the Numbers: Using Facts and Figures to Get Your Projects, Plans and Ideas Approved.
Trust is the highest form of human motivation. It brings out the very best in people. --Stephen R. Covey, The 7 Habits of Highly Effective People
Lost Trust-An American Crisis
As important as trust is in our society, it is at a 30-year low. A 1964 national survey found that the majority of Americans trusted other people, but today two-thirds feel most people cannot be trusted.
What does this feel like for many workers today? They experience a deep skepticism that in their hearts they wish did not exist. In our culture there is a chasm between the actual level of trust and the level of trust most people would like to see.
The most extensive measurement of trust in American corporations is the Levering Trust Index, a measure of the level of most companies, developed by Robert Levering, author of The 100 Best Companies to Work for in America. The 100 best companies to work for have an average Trust Index score of 65 on a 100-point scale. The companies outside of Leverings top 100 score between 20 and 50 points on the Trust Index; 50 to 80 percent of employees in these companies feel the level of trust is low.
Other studies indicate that the level of trust Americans have for people in a number of professions, especially politics, law enforcement and journalism, is low and has declined over the last 20 years.
Joe Mansueto Founder and Chairman of Morningstar, Leading Financial Services CompanyWhen people start working at Morningstar, they quickly find how trusting its environment is. Joe Mansueto encourages employees to take as much vacation as they need, and there is no minimum or maximum limit on the number of days. The same is true for the number of sick days; the employee handbook states, Morningstar feels employees are responsible enough to decide when they need a sick day. Mansueto believe that if you trust people to act responsibly, they will.
Mansueto describes his management style: My approach is that I want to work on a collegial basis with people My management style is certainly not the General Patton, barking out the orders, this is how it is going to be, you will follow these marching instructions style It is trying to get the best out of people by encouraging them and letting the ideas win out. I dont want to abuse my position. I want to work as part of a turned-on team. I am a delegator. I like to give people a lot of autonomy. That is how I would like to be treated if I had a manager. I like to give people a wide area to maneuver by giving them general goals and guidelines and letting them figure out how to do it.
I certainly do not want to micromanage people. I think a lot more can get done that way. I think people want room to express their own creativity and do something their way. I certainly dont have the ideas to solve all of these problems. If people are looking to me to solve all the problems, then we are both in trouble.
Unfortunately, most managers, even those deemed to be successful, do not trust people as much as Mansueto does. The typical approach today is micromanagement over trust. Some managers profess to trust their employees, but few do so to the degree that Mansueto does.
The results speak for themselves: higher trust equals higher employee satisfaction equals higher production.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
4.0 out of 5 stars
must read,
By George States (Glendale, AZ USA) - See all my reviews
This review is from: The New Wisdom of Business 9 Guiding Principles from Today's Leaders (Paperback)
This was an incredible book. This book is for those who are interested in growing successful in business and personal lives and are sick of all the people whose motives are greed, revenge, etc. Richard Haasnoot takes a look at some of the most successful people in business and what principles guide them. This book was very intriguing and I got a lot from it. I can only suggest you inlcude this book in your collection. There is a lot to learn from it.
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