• Discusses the digital divide and the library's role in bridging it
• Helps readers understand the problem, the challenges, and the players involved in resolving the digital divide
• Describes a "toolkit" of library resources needed to get started
• Provides proven techniques for improving technology instruction at the library
"Librarians who feel lost in the technical revolution will find this book an essential guide to help familiarize themselves with basic computer usage and terms. West explains all elementary concepts in a friendly, sympathetic way. Even the most reluctant librarians, information providers, or users will find confidence in this easy-to-understand primer"-
Library Journal, Starred Review
Millions of Americans—35 percent of adults—live without broadband access at home. Perhaps more surprising, as of late 2009, 22 percent of adults still did not use the Internet at all. New government initiatives and services mean that Internet access and understanding is no longer an optional skill. How can libraries help close the gap?
It is filled with useful strategies, resources, and tips.
As a library student with one more year of work left, I believe that West has written an invaluable tool that all librarians should read and put into practice.
This book is a practical, interesting, hands-on guide from someone who knows what she is talking about.
Man, it's been years since I did any sort of technical support, and reading a clear, accessible, well-written guide to helping technical newbies get going was a blast from the... Read morePublished on June 21, 2012 by Jpreacher
I was delighted to get my hands on a copy of this book. Although I've never met the author, Jessamyn West, we have communicated (ironically only online), and she has been an... Read morePublished on February 3, 2012 by John Kirriemuir