Customer Reviews

Mathematica 5.1

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I purchased Mathematica 5.2 and the Mathematica Link for Excel. I installed both and then started reading the user manual that accompanied the link for excel. First, I couldn't find how to launch the Mathematica toolbar from within Excel. The manual directed me to a subdirectory that was supposed to be there as part of the installation, but it wasn't. I finally found the source files and got the toolbar set up. Next, I went through the manual page by page doing all of the examples. The first few were simple math equations and all went well. When I got to the first graphics example, however, the product did not work. I typed everything very carefully but no graphical object appeared. Keep in mind that I'm only on page 13 of manual here, so nothing complicated.

I phone technical support at Mathematica and, sure enough, their software has the SAME problems. So we try to work through the issues, and finally my tech support person says that he has to go to a meeting. Wow. At this point I'm terribly frustrated. I just wasted more than a half-hour with this guy and he has to go to a meeting?? What kind of product service is this?

I suggest you think strongly before buying this product if you're going to need tech support.