The author shows that women field workers are an important resource for the empowerment of poor women, since they often display a greater degree of responsiveness and sensitivity to women's social and economic constraints. It allows them to engage with their clients on matters like domestic violence, reproductive health, children's well-being, and property rights. Through this analysis the author develops a conceptual framework for understanding the gendered nature of organisations, demonstrating how male-dominated organisational hierarchies constrain women's management capabilities. She also illustrates the gendered process of policy implementation, exposing the inability of women staff to act upon their interpretations of women's needs. And finally, the author builds theory on institutional capacity building in development from a gendered perspective, which is about establishing accountability to women in state and non-governmental development institutions.




