Providing an original look at twentieth-century service occupations, Nona Y. Glazer offers an innovative interpretation of how managers reduce labor costs by shifting labor for paid women workers to women as family members. She critically examines the past and present practices of retailing and health service occupations as a way to better understand the deskilling, speed-ups, and job consolidation of nurses, salesclerks, and cashiers. Glazer calls the shifting of tasks from paid to unpaid labor the "work transfer," one of the many mechanisms that managers used to change the labor process in service jobs. She maintains that these shifts in labor costs increase profit margins in a capitalistic economy that demands such increases. Drawing on social history, economics, interviews with health service workers, union newsletter accounts, and advertisements in mass market magazines and retail trade journals, this book affords new insights into how the hidden work of women is structured by changes in paid labor. Nona Y. Glazer is Professor of Sociology and Women's Studies at Portland State University and the editor of "Woman in a Man-Made World and New Family/Old Family".
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Editorial Reviews
Review
"Glazer's style is most engaging... Along with its convincing argument and presentation of historical data, one of the strengths of this work is its sensitivity to race and class." --Contemporary Sociology "Glazer lays out theoretical perspectives that make her empirical observations more widely useful and significant. She offers a genuinely original way of looking at twentieth-century service occupations--a highly significant and largely untapped subject." --Barbara Melosh, George Mason University
From the Publisher
Self-service innovations have subsidized capitalism while increasing women's unpaid work
--This text refers to the
Hardcover
edition.
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