New, updated version of this popular book. For anyone in customer service, WOOING gives you ways to create better teamwork, go way beyond customer expectations every time--and develop unlimited enthusiasm. A fun, quick read for any level employee. Thousands enjoy WOOING's remarkable story every year for the last ten years.
--This text refers to an alternate
Paperback
edition.
Mark Holmes started his consulting and training company in 1986 to help small and mid-size businesses increase sales, customer service and employee performance. In 1994 he wrote WOOING CUSTOMERS BACK, but only after putting the rough draft aside for five years while he tested his ideas with frontline employees and managers nationwide. WOOING became a bestseller and is in its seventh printing today. Mark's second book, THE PEOPLE KEEPER, grabbed the attention of national media like the Wall Street Journal and FOX Business network.
His newest book, SALESONOMICS: The Sales Method for Closing Competitive Accounts and Growing Existing Business, will be released in early 2012. Based on his twenty-year, highly-successful sales methodology for winning tough B2B sales, SALESONOMICS is one of the most highly-validated sales approaches for today's business climate.
Holmes speaks, trains and consults for some of the most successful small businesses and international companies in the world. He is an avid reader, loves to spend time with family and friends. His favorite dog, a Yorkie named Kramer, is never far from his lap or curled up under his office desk napping on a padded bed.
