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"As the book develops, Mr. Luntz's "words that work" turn out to be portals for his clients to think hard about what they and their opponents stand for and how to align their positions more closely with what their audiences actually care about. This isn't hocus-pocus. It's just the result of hard work, careful thought and empathy--the staples of all intelligent public discourse."-- Wall Street Journal
"It is a fair bet that Luntz will play an influential role in the 2008 election, possibly in service of his old friend the former mayor of New York.
"Words That Work is Luntz's attempt to distil what he insists is his intrinsically honourable profession between two covers. To a large extent it works. Even where Luntz is protesting a bit too loudly - that negative attacks on political opponents rarely work, for example, and that, by implication, Luntz has never been involved in such skulduggery - he is always readable.
"Part lexicographic memoir, part self-help book, Words That Work shines when the accent is on the former. It is hard to think of any other political consultant in America who has coined as many effective slogans as Luntz. Some, such as his branding of the estate, or inheritance, tax as the "death tax", have remoulded conventional wisdom with devastating effect on their principally Democratic defenders.
"Others have crept into common usage less dramatically but just as effectively. Take "exploring for energy" instead of "drilling for oil", "tax relief" in place of "tax cuts", or "not giving" emergency hospital care to "illegal aliens" instead of "denying" it to "undocumented workers". Words, or rather the slicing and dicing of them to fashion our subliminal responses, do work, particularly when tried and tested in Luntz's two-hour "dial sessions", where volunteers convey their responses by turning a dial up or down in reaction to what they are seeing and hearing.
"Luntz has produced a fine book that teaches us a great deal about politics in today's America and about the minutely analysed mindset of the electorate. That Luntz's words are effective there can be little doubt." -- Financial Times
"Frank Luntz understands the power of words to move public opinion and communicate big ideas." -- Senator John Kerry
"If you can't afford to hire Frank Luntz, you have to read Words that Work." -- Steve Wynn
"One of the nation's leading pollsters and political language specialists." -- Washington Post.com
"The pollster has a long track record of identifying the phrases that make or break political and corporate campaigns . . ." -- The (London) Sunday Telegraph
"a MUST read!" -- Tony Robbins
This book was assigned reading for an MPA class, I wasn't sure what to expect. As a communication pro my mind was blown. Must read for anyone in communication or education.Published 1 month ago by John Nelson
Kuntz has been in the business of communications for a long time and he really knows what he's talking about. Read morePublished 2 months ago by William M. Ficks
I watch Dr. Luntz on CBS This Morning a lot and find his citizen polls very interesting. Since I tend to be a very blunt person, I thought this book might help me a bit with one... Read morePublished 4 months ago by Sherri T. Chockley