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Work the System: The Simple Mechanics of Making More and Working Less THIRD EDITION
 
 
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Work the System: The Simple Mechanics of Making More and Working Less THIRD EDITION [Hardcover]

Sam Carpenter (Author)
4.6 out of 5 stars  See all reviews (101 customer reviews)

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Book Description

October 1, 2011
Publication Date, third edition: October 3, 2011

A departure from normal book distribution, and via a special arrangement with his publisher, Carpenter gives away his book in PDF and audio versions at workthesystemacademy.com. (The hard-copy, hard-cover third edition can be purchased here.) This dramatically affects Amazon, NY Times, and other book rankings, but it meets Carpenter's objective of reaching as many people as possible. See workthesystem.com/testimonials.

Work The System urges the reader to modify his or her fundamental perception of the world from one of chaotic, amorphous conglomeration, to a more accurate one of orderly individual linear systems, each of which can be improved and perfected. The reader is guided through the process of ''getting'' this new vision, and then through the specifics of applying it. The methodology is simple, believable, and mechanical; not mystical or theoretical. Carpenter developed this protocol in the business he purchased in 1984 and still owns today. He is also CEO of several other small businesses, all operated in exactly the same fashion. With a diverse background in engineering, construction, publishing, telecommunications and journalism, he calls his approach a "workingman's philosophy."

Work the System will show business leaders and professionals how to achieve a positive macro result by looking at their business and work on a micro level; by analyzing and refining each of the internal systems, the systems that, added together, comprise the whole business entity. Readers will learn how to tweak this "system of systems" in order to maximize profits, create client loyalty, and develop autonomous employees. The strategies also help individuals improve their performance and decrease the stress of being overtaxed and disorganized, ultimately resulting in a dramatically shorter work week and a substantially improved bottom line.

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Editorial Reviews

Review

''Better than Good to Great, the next Best Seller Business Book.'' --GLR, Amazon Top 1000 Reviewer. 5 stars

''Very vivid details captivates this reader. Well done indeed!'' --G.W., Amazon Top 500 Reviewer. 5 stars

''This book will be a life-saver. Highly recommended.'' --SHA, Amazon Top 500 Reviewer. 5 stars

About the Author

Sam Carpenter, a telecommunications professional and business owner, has a background in engineering, management, publishing, and journalism. He lives in Bend, Oregon, with his wife, Linda.

Product Details

  • Hardcover: 304 pages
  • Publisher: Greenleaf Book Group Press; 3rd edition (October 1, 2011)
  • Language: English
  • ISBN-10: 160832253X
  • ISBN-13: 978-1608322534
  • Product Dimensions: 9.1 x 6.4 x 1.1 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (101 customer reviews)
  • Amazon Best Sellers Rank: #87,541 in Books (See Top 100 in Books)

More About the Author

With a background in engineering, publishing and journalism, Sam is author of the book, "Work the System: The Simple Mechanics of Making More and Working Less," (2009, Greenleaf Book Group, www.workthesystem.com). He is also CEO and majority owner of Centratel (www.centratel.com), a national telephone answering service that he has operated for 25 years. Sam is also founder and director of Kashmir Family Aid, a 501C3 non-profit aiding surviving school children of the Northern Pakistan and Azad Kashmir earthquake of October 8, 2005 (www.kashmirfamily.org).

Outside interests include climbing/mountaineering, skiing, cycling, reading, traveling and writing. "Work the System" won the prestigious "Best Non-fiction of 2009" award at the New York Book Festival in June 2009 and has been distributed to over 100 countries since it's publication in May 2009. Living in Bend, Oregon and Seattle, Washington, and originally from upstate New York but an Oregonian since 1975, he is married to Linda Carpenter, Centratel CFO and entrepreneur. Sam's daughter, Jennifer, and her family live in Bend.

Customer Reviews

Most Helpful Customer Reviews
38 of 41 people found the following review helpful
Format:Hardcover
I personally have experienced situations where you are overwhelmed with work, are aware of the steps that could be performed to improve your efficiency but are "too busy" to make the improvements to relieve your burden. Appeals to superiors to be allowed to make the effort are generally met with, "after we complete this phase", but unfortunately another similar phase often follows. In many cases the constant inefficiencies lead to a total system failure.
Carpenter nearly experienced a total failure in his company, a telephone service provider called Centratel. After acquiring the struggling company, he spent years solving crisis after crisis, working 100+ hour weeks and yet many weeks barely managed to meet payroll. Finally, necessity being so often the mother of invention, Carpenter reached the level of crisis where he had to make dramatic changes or see the company die. His solution was to look at Centratel as a system with choke points, feedback mechanisms and points of dramatic improvement.
After taking the time to document operations and procedures, Centratel experienced dramatic improvement in quality and quantity of service. The new employee management procedures led to an improvement in the quality of new hires, greater retention of employees and an increase in morale. All of this translated into increased revenue and profits as well as a sharp decrease in the length of his workweek. As has been documented so many times, reducing the number of work hours increased the productivity per week as the increase in quality more than compensated.
Giving all due respect to Carpenter and his achievements at Centratel, his experiences are not new to the overall understanding of management science. The classic example of this is the British experience in World War II, where after the outbreak of the war factory workers patriotically volunteered to work long hours. After the brief initial increase in productivity, there was a dramatic drop and the solution was to mandate a limit in the number of hours in the workweek. The lowered length of the workweek brought productivity back up.
Nevertheless, the advice in this book is sound, for the simple reason that it is rarely possible to improve productivity until you understand what it is that you are doing. This is accomplished by fully documenting all operations; the act of doing it forces you to understand them, the first step in the repair process. Considering what you do a set of systems is a workable perspective, just not the only viable one.
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16 of 16 people found the following review helpful
Format:Hardcover
Sam Carpenter has brought all the main principles that will lead to success in your work and life together in one book. Some books will change your mind this book will change your life if you apply what it teaches. The author shows that our entire world operates based on systems, from nature to the human body to successful businesses 99.9% of things go right when the system works. The problem is when you or a business are not on a system you spend your time running around putting out "fires" and "whacking moles" instead of solving the root of the problem."... orderliness and attention to detail are the roots of peace". "...disorder--always leads to desperation". The problems you encounter are really caused by system failure. Your job is to create systems that cause you to get the results you desire in life and at work. If you are a manager or business owner these systems must be documented on paper and be a working and changing tool that all employees agree on. When problems arise you determine what system failed and correct it. You should spend the majority of your time examining and tweaking systems to perfection, this is the best use of your time. Surprisingly,..."outright mistakes and random errors account for only a small percentage of total error. Most problems stem from nonexistent system management and show themselves as errors of omission". Sam Carpenter will show you how to create a document that expresses your purpose, and then create principles and systems that lead to the accomplishment of that purpose.
The book is absolutely packed with excellent life and business insights that will take you to the next level in your life, career, or business if you follow them. I have had a great twenty year career in business management and wish I would have had this book when I started. I was always successful when I put systems in place that operate with or with out me but was unsuccessful trying to just make things happen by my mere presence and experience. The beauty is that the system principles also work for losing weight, relationships, and for me stock trading and investing. Five stars for this book, it should sit on your shelf right next to the other books that have changed your life.
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13 of 14 people found the following review helpful
Format:Hardcover
What a refreshing change. A business book written by a business-owner. A real world practitioner. Not an ivory tower, "B School" theorist looking to test an idea or attract consulting clients. I run my own business, employ 25 people and deliver business and marketing consulting services to insurance agency principals. I appreciate the challenges of getting a growing business to run on systems, both for myself and my clients.

Last year, I bought 600 of copies of this book and sent them as a gift to my best clients. I'm still running into clients at seminars and workshops throughout the country who are thanking me for the positive impact this book had on their lives. Any serious entrepreneur who values their time and wants to get their business to the next level should put this book on their "read now" list.

Everyone familiar with Michael Gerber's E Myth will appreciate how this book takes the same premises and delivers a practical Action Plan that works. Sam's story confirms the truth of his message and provides both inspiration and a useful road map throughout the book.
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Most Recent Customer Reviews
Systems Thinking
Great read for anyone whose looking to incorporate more systems thinking into their life, not just in business. Read more
Published 15 days ago by Raymond Weiss
Straight talk
This book is a good reference for people who just need to get back on track. Life has a tendency to throw curve balls and even the best of us have difficulty recovering. Read more
Published 1 month ago by F. F. Dumlao
Good stuff
I am wanting to own my own business, and I believe that this book will help me tremendously once I start one up.
Published 2 months ago by 5525
Organize the chaos
Really good book with a lot of ideas shared. Hearing his personal story makes it very easy to relate. Read more
Published 2 months ago by Anthony V. Codispoti
System approach to entrepreneurship
Great book for those seeking to get enough time to enjoy life (rather than just get away from the spouse and kids) by only doing what is necessary to efficiently run a consistently... Read more
Published 2 months ago by Shiatsu/MBA
Up there with the greats
I ended up writing a review of this book for my company's entrepreneur's blog, and here's a brief snippet of what I said:

I rank Work the System right up there with the... Read more
Published 2 months ago by John Walters
This Is The Answer To Most Of The Challenges That Small Business...
Sam, after experiencing chaos in his own business, got this aha and transformed his own business. This book is a guide book to all small business owners who created their own... Read more
Published 3 months ago by aliciaqu
Great Book
Mr. Carpenter has successfully created a definitive account of the life of an entrepreneur. I've owned a gardening store for just over 10 years and found myself nodding my head... Read more
Published 4 months ago by Evan Folds
Indispensable
Simply a must have. Entrepreneurs fear losing control more than anything, that's why they are entrepreneurs. Read more
Published 4 months ago by Chris
a blueprint
Sam Carpenter's Work the System will help anyone starting a business or looking to retool an existing business. Read more
Published 4 months ago by Patrick R
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