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Work the System: The Simple Mechanics of Making More and Working Less (Revised third edition, 4th printing, September 1, 2014) Hardcover – October 1, 2011
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''Sam Carpenter has brought all the main principles that will lead to success in your work and life together in one book. Some books will change your mind this book will change your life if you apply what it teaches. The author shows that our entire world operates based on systems, from nature to the human body to successful businesses.'' --(Steve Burns, Amazon Top 1000 reviewer)
''Better than Good to Great, the next Best Seller Business Book.'' --GLR, Amazon Top 1000 Reviewer. 5 stars
''Very vivid details captivates this reader. Well done indeed!'' --G.W., Amazon Top 500 Reviewer. 5 stars
''This book will be a life-saver. Highly recommended.'' --SHA, Amazon Top 500 Reviewer. 5 stars
From the Author
More About the Author
He is CEO and majority owner of Centratel (www.centratel.com), a national telephone answering service that he has operated for 30 years.
Sam is founder and director of Kashmir Family Aid, a 501C3 non-profit aiding surviving school children of the Northern Pakistan and Azad Kashmir earthquake of October 2005 (kashmirfamily.org).
Sam also owns a consulting and coaching firm, an on-line educational product company, and has recently released a business documentation software product.
Originally from upstate New York he lives in Bend, Oregon. Outside interests include mountaineering, skiing, cycling, traveling.
Top Customer Reviews
The author starts out by talking about how his general views on the universe have shifted from a "we're all one" free-love view to an understanding that the world generally operates in predictable ways. The author worked 100+ hour weeks for an extended period of time, and in a time of desperation realizes that he must systematize his business. This takes sixty pages to develop.
Next, he explains the process of how to create principles, vision statement, and working procedures for a company from scratch were well laid out and clear. I liked the fact that the operating rules that he set out are open for revision at any time by any employee, and generally immediately revised. It lent a feeling of continuous improvement to the process that he laid out.
He discusses figuring out when you work best and work then on second quadrant items (of the Covey sense.)
The author continually cites Occam's Razor, but uses it in a very loose sense. You will hear of "fire-killing" and the "Work The System method" and being "outside and slightly elevated" probably about a hundred times each throughout the book.
Very little attention is paid to lifestyle design throughout the book. I thought it might contain a little more based on the jacket summary.
One of the irritating things was that the book focused only on one business, the author's business. It is a call center business, one that has a well-established business model and client interaction pattern.Read more ›
The book is absolutely packed with excellent life and business insights that will take you to the next level in your life, career, or business if you follow them. I have had a great twenty year career in business management and wish I would have had this book when I started.Read more ›
Last year, I bought 600 of copies of this book and sent them as a gift to my best clients. I'm still running into clients at seminars and workshops throughout the country who are thanking me for the positive impact this book had on their lives. Any serious entrepreneur who values their time and wants to get their business to the next level should put this book on their "read now" list.
Everyone familiar with Michael Gerber's E Myth will appreciate how this book takes the same premises and delivers a practical Action Plan that works. Sam's story confirms the truth of his message and provides both inspiration and a useful road map throughout the book.
Because of this book, now every time I find myself putting out a fire or reacting to a painful situation... being confronted by an unhappy customer about a ball that's been dropped... I ask, "What broken or non-existent system allowed this to happen?"
The most persuasive part of this book is the contrast between Carpenter's frenetic life before vs. the serenity after. And the efficiency.
Temperamentally, I'm not the type of person who is going to spend hours and hours perfecting logistical details and documenting things. I am a creative person, a visionary and an alchemist. But it still must be done. What that means for me is that *I* of all people need to craft the core manifestos, the guiding documents that comprise Sam Carpenter's system. Then I can see to it that the more methodical people on my team are in fact working the system.
Most business owners don't fully appreciate how many of their employees will, so to speak, mount the toilet paper roll with the front side facing back until the very end of time. Stupidly and unthinkingly. UNLESS AND UNTIL SOMEONE MAKES THEM DO IT RIGHT. Most employees will stumble and bumble through broken systems and it will never, ever occur to them to stop and fix them, let alone create new ones.
Only an enlightened owner will ever see to it that that happens. Carpenter does what so few other books had ever done, which was SELL ME on the benefits of giving this my attention.Read more ›
Most Recent Customer Reviews
Simplicity itself, if only you take the time to not only read this book but follow its suggestions. As always easier to read than to do, and yet you cannot help but improve your... Read morePublished 8 days ago by Earl Netwal
Fantastic classic that has shaped my business in so many ways. Even if you don't adhere to building systems as this book lays out, it's a great read to learn about how business... Read morePublished 11 days ago by Jordan O.
Great new way of thinking for entrepreneurs and businessmen. Really enjoyed the book, would recommend to friends and family. Thanks!Published 2 months ago by Chris Carnicle
I would recommend this book just for the way he takes his generation to task. His observations on the Woodstock generation are spot on. Read morePublished 4 months ago by Patrick
Detailed explanation of how to process automate your business. However, The E-Myth Revisited was even better.Published 4 months ago by Kermit Kordell
This is one of the best books ever written for those of use who run our businesses into the ground and use our power of overnighters to pull it out of the ditch over and over... Read morePublished 4 months ago by Chimdi Azubuike