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Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition Hardcover – October 31, 2008

ISBN-13: 978-1596931923 ISBN-10: 1596931922 Edition: 2nd

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Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition + The Basics of Process Mapping, 2nd Edition + The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization
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Product Details

  • Hardcover: 449 pages
  • Publisher: Artech House; 2 edition (October 31, 2008)
  • Language: English
  • ISBN-10: 1596931922
  • ISBN-13: 978-1596931923
  • Product Dimensions: 1.2 x 7 x 10.2 inches
  • Shipping Weight: 2.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (33 customer reviews)
  • Amazon Best Sellers Rank: #120,275 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Alec Sharp is the founder and senior consultant of Clariteq System Consulting, Ltd. in West Vancouver, British Columbia, Canada. He is a founding member and past-president of the British Columbia DAMA (Data Administration Management Association) chapter. Patrick McDermott is president of McDermott Computer Decisions, Inc., in Oakland, California. He received his B.A. in Economics from California State University at Sacramento. He has served as director of the Data Management Association (DAMA).

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Customer Reviews

4.8 out of 5 stars
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See all 33 customer reviews
This book is a gem.
Mike Tarrani
Workflow Modeling is a comprehensive book.
Emil B
Very practical and well written.
Anna Colm

Most Helpful Customer Reviews

223 of 226 people found the following review helpful By Mike Tarrani HALL OF FAMETOP 50 REVIEWER on July 8, 2001
Format: Hardcover
Rarely do I get excited about books on workflow modeling. I have a few good books on the subject, all of which provide solid approaches and most of which are well written. This book stands out because it goes beyond merely "solid" or "well written" by giving one of the most comprehensive approaches to workflow modeling I've had the pleasure of reading.
First, like most books on the topic, none of the components of the approach are new. What makes the approach refreshing is the way the authors take standard techniques and tie them together into a coherent process. Second, this book can be used as a workbook during a workflow modeling project, and is well suited to this because of the numerous checklists and diagrams that will prove invaluable every step of the way. Finally, this is the first book of its kind that incorporates use cases, making it invaluable to project teams that have standardized on UML (Unified Modeling Language)or wish to integrate an object-oriented approach into a workflow modeling project. If you're not familiar with use cases I strongly recommend Writing Effective Use Cases by Alistar Cockburn (the best book on the subject in my opinion); UML Distilled by Fowler and Scott is an excellent introduction to that subject if it's new to you.
The approach is straightforward: frame the process and define its scope, understand the existing process (if there is one), design the "to-be" process and develop use case scenarios. I wish to offer one caveat at this point: if you are reengineering a process that is seriously broken you might consider skipping the "as-is" process. Understanding the existing process is useful if your goal is incremental improvement.
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86 of 95 people found the following review helpful By David Gurgel VINE VOICE on March 10, 2002
Format: Hardcover Verified Purchase
This book nicely sets forth a detailed methodology for doing swimlane diagramming for workflow business processing. This book is for analysts; the discussion is about the nature of business processes that have workflow as a key characteristic. It is not about the architecture of computer solutions for such processes. If you follow the methodology in this book and flesh out the diagrams with use cases (just briefly touched on here), you will have captured most of the requirements for a business workflow process.
The book is nicely bound and well written. The authors have been around a while and the vocabulary and approach fit nicely with older concepts like business process reengineering. The authors are not unaware of the latest developments and "UML" crops up here and there but not in the index. The diagramming is very simple compared to UML activity diagrams.
This is good reading for the domain experts on a team working on the requirements document and a nice primer for geeks who are forced for the first time to talk to the business side of an enterprise.
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38 of 41 people found the following review helpful By Roy Massie on June 4, 2005
Format: Hardcover Verified Purchase
Can you clearly identify what is a process and what is not?
Ever wanted to know where things usually go wrong in real life process improvement projects?
Have you ever wondered what should be measured in a business process and what should not?
When should you stop analyzing the current process so you can focus on the new one?
How will you go about designing the new process so it doesn't have the same old problems?
What can be done to help address those internal politics between departments that hinder your process improvement efforts?
How many diagrams should you have?
Should this diagram be a swim-lane diagram, a use case or something else?
What is the most important, quick and easy, diagram to capture at the beginning of your process analysis?
What should be in a flow diagram and what should be written out as narrative?

If you ask these sorts of questions, or get asked these questions, then Sharp and McDermott's book is for you. Their combined experience as process troubleshooters, expert project managers and training consultants comes shining through in every part of the book. They are not trying to sell a product nor are they high on the latest industry buzz juice. They have technical depth that is apparent from time to time, but this is not a technical book. If you want to learn a lot about how to improve almost any kind of organizational process, this is a fantastic book. The approach would have worked well 20 years ago and it probably will 20 years from now. Nevertheless, there is some discussion about IT and how important it is to the effort.
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8 of 9 people found the following review helpful By Bruce on July 5, 2004
Format: Hardcover
To me, the chapters on data modeling and use case modeling are the most valuable because I now see them in the context of process modeling. I am wondering if W. H. Inmon's book on the operational data store would help complete this "big picture." Readers of this book benefit from the very extensive experiences of the authors. The authors have seen it all and warn readers which roads are dead ends. This book includes both theory and prescriptions as to how teams can design and document processes and contribute to the alignment of technology with the needs of the organization.
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