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Workforce of One: Revolutionizing Talent Management Through Customization Hardcover – May 4, 2010
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The exemplary companies that Cantrell and Smith discuss include Best Buy, Microsoft, Accenture, Procter & Gamble, Deloitte Touche Tohmatsu, The Container Store, Harrah's, Sprint Nextel, Google, W.L. Gore, Taleo, Royal Bank of Scotland, and Men's Wearhouse. All of these companies have recognized and then responded effectively to several trends "that are driving the workforce of one" initiatives: technology as an enabler of customization, employees viewed as customers, knowledge management's impact of HR, C-suite focus on workforce performance, increasingly stronger competition for talent, and a highly diverse and independent ("free agent") workforce that becomes moreso each day.
In different ways and to a varying degree, each of these companies took one or more of four basic approaches to customize its people practices while maintaining control and alignment with business strategy.Read more ›