When was the last time you read a book that caused you to change how you manage your business? Working the Clock has that potential. It tells how data from an automated time and attendance system can be integrated with other software to enable executives to "see" what's really going on -- such as which products, people, and departments are top performers and which need help. It can create accountability among managers and workers and help goals be reached that range from boosting revenues in health care, to balancing lines in lean manufacturing, to maximizing sales in retail, and reducing overtime in any field.
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No one disputes the challenges facing business, industry and health care such as a squeeze on profit margins, an increasingly competitive labor market, and more and more regulations to deal with. But this book will help. Called Working the Clock it describes developments in labor management technology that can mitigate these challenges, generating results far beyond what most may now think possible. Written by a consultant to business, industry, and major health care providers, Lisa Disselkamp, the book explains how the latest software can use data from time and attendance and related business systems to create visibility into the work environment at every level. The result is potential problems and unnecessary expenses often can be headed off before they occur. Managers and workers operate in a new workspace that provides real time alerts and presents options that help them arrive at decisions that clearly follow strategic plans, which in turn support corporate objectives and conform to company policy. Working the Clock shows executives how to use workforce management technology to take an organization from reactive to proactive in the ongoing effort to bridge the gap between targeted goals and bottom line success.
Many executives recognize an automated workforce management system will eliminate waste, errors, and fraud, and that this can translate to considerable savings. Studies show that a savings of 9% is the norm, and when applied to attendance and retention issues, the improvement in these areas can be as much as 20-25%. The technology offers an effective tool to manage budgets, meet strategic targets, and to channel decision-making toward best practices. Processes and devices that have been available for decades, but were under utilized, have been merged with new technology to create astounding results. In newly up fitted organizations, managers are now able to accurately forecast as well as to react to what's actually going on inside their organizations.
Coupled with scheduling modules, the new technology can insure staffing matches production, anticipated traffic, census, or acuity needs while at the same time keeping overtime and premium pay to a minimum. It can make sure efficiency is at a maximum level while tightly managing absenteeism and costs as never before. In addition, the technology can satisfy security concerns by limiting access to buildings, units, and secure areas, while at the same time monitoring visitor traffic.
About the Author
Lisa Disselkamp is president of Athena Enterprises, a management consulting firm specializing in time and attendance and labor data technology systems design. Her clients range in size from 200 to 55,000. A frequent speaker at industry conferences, she has addressed such groups as the American Payroll Association, the Society of CPAs, and the Society of Human Resource Managers.
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