Designed as an at-a-glance reference tool, this 10-part guide describes 10 kinds of culprits, from tyrants, bullies, and sadists to the pushy and presumptuous to connivers and camouflagers. Each type is first defined, allowing for a peek inside the heads of both victim and victimizer and offering a helpful strategy for facilitating tactful dialogues that serves as excellent advice for diffusing workplace tensions and hostilities.
You may recognize these types as thorns in your side or--worse--real threats to your sense of well-being and work performance. This reference book packs a wallop, not only restoring your self-esteem but allowing you to create better relationships with the people at work who make your life miserable. Working with Difficult People may not disarm the despicable, but it will supply you with the ammunition you need to put the control back in your camp. --This text refers to an out of print or unavailable edition of this title.
Too broad, too lengthy, too generalist..I didn't like it, it did nothing for me (but then again, I'm probably a difficult person).Published 2 months ago by Paul MM Vermeulen
Although most of the information in this book you should have learned from your parents, many of us did not and it still is in my library for a reference today.Published 12 months ago by Amazon Customer
This book had everything explicitly stated and made the definitions of these people easy to remember. Definitely would recommend it.Published 13 months ago by Venise B.
Found the book difficult to follow and read. The book reads more like a dictionary.Published on January 15, 2006 by L. Gray