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Working with Microsoft Dynamics(TM) CRM 4.0 2nd ed. Edition

10 customer reviews
ISBN-13: 978-0735623781
ISBN-10: 0735623783
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Editorial Reviews

About the Author

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

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Product Details

  • Paperback: 640 pages
  • Publisher: Microsoft Press; 2nd ed. edition (March 5, 2008)
  • Language: English
  • ISBN-10: 0735623783
  • ISBN-13: 978-0735623781
  • Product Dimensions: 7.3 x 1.5 x 9 inches
  • Shipping Weight: 3 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #1,559,660 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

20 of 20 people found the following review helpful By Amazon Customer on April 14, 2008
Format: Paperback Verified Purchase
This is a very solid book in regards to explaining and showing how to work with the application from a technical standpoint. I think of it as a good handbook for the IT user or power user that wants to know how to setup or administer MS/Dynamics CRM 4.0. I was hoping for more of the business side but the authors state up front that this book is not built around what to do with Microsoft CRM. It's not a book about strategy and how to build your business using Microsoft CRM - rather, it is squarely intended for a technical user that is concerned with setting up and administering the application. For this purpose it is a valuable book to have on your shelf as a constant source of pragmatic expertise.
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4 of 4 people found the following review helpful By Lou Gehrig on May 18, 2009
Format: Paperback
I purchased the book thinking it'd be a good one-stop-shop to get me started on my CRM 4 implementation. I was a little disappointed that the book was geared more heavily towards modifications and than the initial implementation. The content that they do have is very informative and I'll get good use out of it so that's why I've chosen to give the book 4 stars but I would have liked to have seen more examples about how to implement CRM (with and without modifications) in a practical and efficient manner.
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3 of 3 people found the following review helpful By Justin Hersh on July 3, 2008
Format: Paperback
The book is a decent update to the previous version which I also have. Most of the content was written while CRM 4.0 was being developed. It kind of shows. Many sections have the spirit of things but are not 100% accurate. Specifically some of the coding recommendations run contrary to information contained in the SDK release from Microsoft. Additionally not all of the coding samples work. There are not alot of CRM 4.0 references out there and this one is not bad. I can recommend it as a good starting point to orient yourself.
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Format: Paperback
This is the first book I read about Dynamics CRM. I started using it in a test environment before getting this book and it was quite self-explanatory in many cases. But some things weren't as obvious and this book gave good insight into the inner workings of the system. Also customizations, sotfware development etc are covered.

The only thing that's not great is the fact that this book is probably not enough for the MCP tests. But that's not the point of the book anyway.

I recommend this book to anyone wanting to work with Dynamics CRM, be they engineers or technical end-users.
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Format: Paperback
I was floundering around on the Internet for quick and informational steps on how to use the report server for Dynamics CRM 4.0 to create, edit and auto-distribute reports for our business partner. I was overwhelmed with trying to piece together bits and pieces from different web pages. After spending some time on Chapter 7 of Sonoma's "Working with Microsoft Dynamics CRM 4.0" I learned all that I needed to know and was able to create and auto-email my first report! An excellent find.
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