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Working with Microsoft Dynamics(TM) CRM 4.0
 
 
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Working with Microsoft Dynamics(TM) CRM 4.0 (Paperback)

by Jim Steger (Author), Mike Snyder (Author)
Key Phrases: protected mode, marketing lists, customize entities, Microsoft Dynamics, Reporting Services, Windows Internet Explorer (more...)
4.2 out of 5 stars See all reviews (6 customer reviews)

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Working with Microsoft Dynamics(TM) CRM 4.0 + Programming Microsoft Dynamics CRM 4.0 (Pro-Developer) + Microsoft Dynamics CRM 4.0 Unleashed
Price For All Three: $107.07

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Editorial Reviews

Product Description
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through Microsoft® Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office Outlook®, Microsoft Office InfoPath®, and Microsoft SharePoint® Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. Key Book Benefits: Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field Provides case studies, integration and performance guidelines, and toolsets Includes code samples, and demo data will be available on the Web

About the Author
Mike Snyder and Jim Steger are co-founders and principals at Sonoma Partners, a consulting firm specializing in Microsoft CRM implementations. Sonoma Partners was named top Global Microsoft CRM Partner in 2003 and 2005. Recognized as one of the industry s leading CRM experts, Mike authors several popular newsletters and blogs about Microsoft CRM. Jim architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He s been developing and writing code for Microsoft CRM since the version 1.0 beta.

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Working with Microsoft Dynamics(TM) CRM 4.0
66% buy the item featured on this page:
Working with Microsoft Dynamics(TM) CRM 4.0 4.2 out of 5 stars (6)
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Microsoft® Dynamics(TM) CRM 4.0 Step by Step 3.0 out of 5 stars (1)
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Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
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Programming Microsoft Dynamics CRM 4.0 (Pro-Developer) 5.0 out of 5 stars (2)
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Microsoft Dynamics CRM 4.0 Unleashed
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Microsoft Dynamics CRM 4.0 Unleashed 3.3 out of 5 stars (3)
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Customer Reviews

6 Reviews
5 star:
 (2)
4 star:
 (3)
3 star:
 (1)
2 star:    (0)
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Average Customer Review
4.2 out of 5 stars (6 customer reviews)
 
 
 
 
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13 of 13 people found the following review helpful:
4.0 out of 5 stars Very thorough as reference matter..., April 14, 2008
By Ian R. Gilyeat (Gilbert, Arizona, USA) - See all my reviews
(REAL NAME)   
This is a very solid book in regards to explaining and showing how to work with the application from a technical standpoint. I think of it as a good handbook for the IT user or power user that wants to know how to setup or administer MS/Dynamics CRM 4.0. I was hoping for more of the business side but the authors state up front that this book is not built around what to do with Microsoft CRM. It's not a book about strategy and how to build your business using Microsoft CRM - rather, it is squarely intended for a technical user that is concerned with setting up and administering the application. For this purpose it is a valuable book to have on your shelf as a constant source of pragmatic expertise.
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3 of 3 people found the following review helpful:
3.0 out of 5 stars Decent book..., July 3, 2008
The book is a decent update to the previous version which I also have. Most of the content was written while CRM 4.0 was being developed. It kind of shows. Many sections have the spirit of things but are not 100% accurate. Specifically some of the coding recommendations run contrary to information contained in the SDK release from Microsoft. Additionally not all of the coding samples work. There are not alot of CRM 4.0 references out there and this one is not bad. I can recommend it as a good starting point to orient yourself.
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4.0 out of 5 stars Good for Customization but not a "starters" book, May 18, 2009
I purchased the book thinking it'd be a good one-stop-shop to get me started on my CRM 4 implementation. I was a little disappointed that the book was geared more heavily towards modifications and than the initial implementation. The content that they do have is very informative and I'll get good use out of it so that's why I've chosen to give the book 4 stars but I would have liked to have seen more examples about how to implement CRM (with and without modifications) in a practical and efficient manner.
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Most Recent Customer Reviews

5.0 out of 5 stars Good condition and fast delivery
Good condition and fast delivery. It only took 10 days before I received it in New Zealand. Will trade again
Published 12 months ago by Midnight Oil

4.0 out of 5 stars Great book for Dynamics CRM newbie
This is the first book I read about Dynamics CRM. I started using it in a test environment before getting this book and it was quite self-explanatory in many cases. Read more
Published 13 months ago by S. Kuhmonen

5.0 out of 5 stars Exactly what I needed
Working with Microsoft Dynamics(TM) CRM 4.0 is my main paperback reference book for MS CRM. What's not included here, I can find from Resource Center inside Dynamics CRM.
Published 13 months ago by Lady in Red

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