Customer Reviews

Working with Microsoft Dynamics(TM) CRM 4.0

5 star:		(4)
4 star:		(4)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

This is a very solid book in regards to explaining and showing how to work with the application from a technical standpoint. I think of it as a good handbook for the IT user or power user that wants to know how to setup or administer MS/Dynamics CRM 4.0. I was hoping for more of the business side but the authors state up front that this book is not built around what to do with Microsoft CRM. It's not a book about strategy and how to build your business using Microsoft CRM - rather, it is squarely intended for a technical user that is concerned with setting up and administering the application. For this purpose it is a valuable book to have on your shelf as a constant source of pragmatic expertise.

I purchased the book thinking it'd be a good one-stop-shop to get me started on my CRM 4 implementation. I was a little disappointed that the book was geared more heavily towards modifications and than the initial implementation. The content that they do have is very informative and I'll get good use out of it so that's why I've chosen to give the book 4 stars but I would have liked to have seen more examples about how to implement CRM (with and without modifications) in a practical and efficient manner.

The book is a decent update to the previous version which I also have. Most of the content was written while CRM 4.0 was being developed. It kind of shows. Many sections have the spirit of things but are not 100% accurate. Specifically some of the coding recommendations run contrary to information contained in the SDK release from Microsoft. Additionally not all of the coding samples work. There are not alot of CRM 4.0 references out there and this one is not bad. I can recommend it as a good starting point to orient yourself.

I was floundering around on the Internet for quick and informational steps on how to use the report server for Dynamics CRM 4.0 to create, edit and auto-distribute reports for our business partner. I was overwhelmed with trying to piece together bits and pieces from different web pages. After spending some time on Chapter 7 of Sonoma's "Working with Microsoft Dynamics CRM 4.0" I learned all that I needed to know and was able to create and auto-email my first report! An excellent find.

When I recommend books for users of Microsoft Dynamics CRM I alway have this on the syllabus. Many of us enjoy walkthroughs and examples which helps us come up to speed with a tool platform that will ultimately save us work. If helping your customers succeed is important to your business, start here.

Very handy for functional and semi-technical users

Good examples on workflows and plug-ins and security model

Pretty much whole nine yards about the product

This is the first book I read about Dynamics CRM. I started using it in a test environment before getting this book and it was quite self-explanatory in many cases. But some things weren't as obvious and this book gave good insight into the inner workings of the system. Also customizations, sotfware development etc are covered.

The only thing that's not great is the fact that this book is probably not enough for the MCP tests. But that's not the point of the book anyway.

I recommend this book to anyone wanting to work with Dynamics CRM, be they engineers or technical end-users.

Working with Microsoft Dynamics(TM) CRM 4.0 is my main paperback reference book for MS CRM. What's not included here, I can find from Resource Center inside Dynamics CRM.

I think Amazon should have it listed clearly that the book is not for end users but for developers. It says so on the book preface but nothing on the website gave this indication.

Good condition and fast delivery. It only took 10 days before I received it in New Zealand. Will trade again