About the Author
Mike Snyder is an industry-recognized expert on Microsoft Dynamics CRM, a member of the Microsoft Dynamics Partner Advisory Council, and a Microsoft MVP. Jim Steger, MVP for Microsoft Dynamics, has deep experience leading global development projects and complex enterprise integration projects. Mike and Jim are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Kristie Reid is a consulting directing at Sonoma Partners who has led 75+ CRM projects—from complex ISV developments to large-scale enterprise migrations.