Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others [Paperback]

Bob Wall (Author)

Book Description

Publication Date: January 11, 2008

From C-level executives to front-line supervisors, the research is clear: emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and fails at work. Into this exciting business arena, the revised and expanded edition of Working Relationships takes its rightful place as a classic toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ), with new contributions that include two chapters focused exclusively in the power of EQ to influence success regardless of job type, level of education, or scope of responsibility.

Editorial Reviews

Review

Highly recommended for anyone who can't seem to get ahead and cannot figure out why. -- The Midwest Book Review, May 2008

Insightful, easy-to-read book offering proven methods by which individuals can enhance their relationships and effectiveness at work. -- Choice, July 2008

The book functions as a workshop in written form. Most of the exercises are short and easy to complete, and a list of the exercises and tools follows the book's table of contents for easy reference. -- Business Book Review, May 2008

This is a book for anyone looking to conquer the emotionally charged roadblocks that so often hinder success. -- T&D, May 2008

From the Publisher

The research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ, and technical experience in distinguishing average performers from superstars. Newly revised and expanded, WORKING RELATIONSHIPS provides a cutting-edge toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict, develop teamwork, and get along with friends and foes at work.

Building on the commonsense advice and practical wisdom that made the first edition such a success, Bob Wall adds fresh insight and a new focus on the power of EQ to influence lives and careers--regardless of job type, level of education, and scope of responsibility. Through a powerful EQ lens, he reexamines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organizations. Packed with over 30 worksheets and tools--including seven new exercises on EQ--WORKING RELATIONSHIPS profiles L'Oreal, Bell Labs, the U.S. Air Force, and other business leaders to illustrate the compelling results organizations and individuals have achieved by putting EQ to work in the workplace.

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Product Details

• Paperback: 208 pages
• Publisher: Nicholas Brealey Publishing; Revised edition (January 11, 2008)
• Language: English
• ISBN-10: 0891061886
• ISBN-13: 978-0891061885
• Product Dimensions: 9 x 6 x 0.6 inches
• Shipping Weight: 14.1 ounces (View shipping rates and policies)
• Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #878,819 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 4 people found the following review helpful:

5.0 out of 5 stars For anyone who can't seem to get ahead- and cannot figure out why., May 6, 2008

By 

Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others (Paperback)

Sometimes a worker seems to be the best - he has all the ideas, all the cleverness, all the innovation - yet he doesn't flourish - while another, who doesn't have his gifts, flourishes just fine. Why is this? "Working Relationships: Using Emotional Intelligence To Enhance Your Effectiveness With Others"is an examination of how raw brainpower isn't enough to get along in today's corporate world, that one must understand the emotions of others, and to be empathetic to be a successful employee. It includes advice on striking balances between personal and professional, to not take confrontations with hostility, teamwork, and other advice to make readers better employees. "Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness With Others" is highly recommended for community library collections on career advancement and for anyone who can't seem to get ahead- and cannot figure out why.

1.0 out of 5 stars Does not deal with real life situations, September 22, 2011

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Dilli ka babu "Dilli ka babu" (San Francisco) - See all my reviews

This review is from: Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others (Paperback)

I had hoped that the book will provide some insights about improving relationships at work. Turned out that the book presents unrealistic scenarios where any problem can be solved by 'communication'.
It fails to take into account the fact that more often then not, people are irrational and are driven by motives that cant be resolved by just talking to them. Bottom line is that the book assumes that working relationships are Not a zero-sum game, whereas more often then not they are.
I also visited their site to see what it has to offer. The case studies look tailor made to the 'method' the book provides[...]. I wonder how real the cast studies are.