Working Through Conflict: Strategies for Relationships, Groups, and Organizations [Paperback]

Joseph P. Folger (Author), Marshall Scott Poole (Author), Randall K. Stuttman (Author)

Book Description

ISBN-10: 0673997669 | ISBN-13: 978-0673997661 | Publication Date: October 1996 | Edition: 3rd

Focusing on the whole range of conflict settings - interpersonal, group, and organizational - Working Through Conflict, Third Edition, provides an introduction to conflict management that is firmly grounded in current theory and research. The text encompasses a wide range of theoretical perspectives and includes timely, up-to-date coverage of the role of third parties in conflict resolution. Numerous, highly practical case studies clarify theoretical content and make it accessible to a broad audience. Updated to reflect the latest research and theory, the third edition of Working Through Conflict includes new information on culture and conflict and the impact of cultural differences. Prefaced by new "Imagine Yourself..." questions that encourage the reader to assume the role of one of the disputants, each case study also ends with questions that highlight the theory behind the case and encourage classroom discussion.

Editorial Reviews

From the Back Cover

Covering the whole range of conflict settings-interpersonal, group, and organizational-Working Through Conflict provides an introduction to conflict management that is firmly grounded in current theory and research.

New to This Edition

• Expanded concept of conflict. To reflect current trends in understanding conflict, the Fifth Edition broadens the definition of conflict to include a wider array of incompatibilities, thereby emphasizing incompatibility of communication styles and behaviors.
• Reorganization of several key concepts provides great insights for students.
• Includes a new case study that deals with conflict in family settings.
• Coverage of culture and climate is combined with the core properties of communication in Chapter 1.

Praise for Working Through Conflict
“I find this text to be superior to others in the conflict area in most every regard. It is thoroughly researched, well written, and involving for the students.”
Dale L. Shannon, Western Michigan University

“The cases are wonderfully suited to the subject as a whole. They illustrate the theoretical concepts and are skillfully woven into the text explanation.”
Gary Hartzell, University of Nebraska Omaha

“A substantial amount of space is devoted to each key concept, rather than trying to cover everything about conflict. This provides students with a more thorough grasp of each, rather than overwhelming them with terms to memorize.”
Laura L. Jansma, University of California, Santa Barbara

“In addition, I like the text because it offers an interactionist approach to conflict, a cogent discussion of power, thorough treatments of the literature, and a good balance between theory and practice.”
Steven Combs, Loyola Marymount University

“'I know of no other general text about conflict that is as judiciously constructed as is Working Through Conflict. The scope of the text is admirable, but the authors don't try to spread themselves too thinly...”
Kevin E. McClearey, Southern Illinois University at Edwardsville

--This text refers to an out of print or unavailable edition of this title.

Product Details

• Paperback: 318 pages
• Publisher: Longman Pub Group; 3rd edition (October 1996)
• Language: English
• ISBN-10: 0673997669
• ISBN-13: 978-0673997661
• Product Dimensions: 9 x 7.3 x 0.9 inches
• Shipping Weight: 1.1 pounds
• Average Customer Review: 4.6 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #1,033,139 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

17 of 18 people found the following review helpful:

5.0 out of 5 stars Fascinating, challenging, informative, May 21, 2004

By A Customer

This review is from: Working Through Conflict: Strategies for Relationships, Groups, and Organizations (4th Edition) (Paperback)

If you are looking for quick fixes and simplistic solutions to conflict this book is not for you. The highly analytical approach illuminates the complexities of conflict management. Folger et al do an excellent job exploring the theoretical and psychological background necessary to evaluate the implicit and explicit causes and conditions involved in and effectively pursue solutions to disputes at mutiple levels. You wont find this book on the NY Times bestsellers list because it is a textbook. Graduate student and practiotioners can expect to draw upon it as an invaluable resource. Unlike most of those popular books this book doesn't just 'get you to yes', it actually has more weight and substance than most everything else out there. If you want a popular book on the topic of conflict that most non-professionals will find approachable read "Difficult Conversations." You will find it enjoyable and highly accessible.

5.0 out of 5 stars Fantastic book, January 30, 2012

By 

Sunny - See all my reviews

Amazon Verified Purchase

This review is from: Working Through Conflict: Strategies for Relationships, Groups, and Organizations (6th Edition) (Paperback)

This book is fantastic for learning about conflict and how best to work through it. It was assigned in a graduate course I was taking and it gave great examples of everyday conflicts that we experience in our regular lives, so other students and I could relate. Delivery was fast and efficient and the product arrived in mint condition.

4.0 out of 5 stars . Conflict resolution text, May 24, 2011

By 

O. Amaya "Fantasy Femme Fatale" (philadelphia, pa United States) - See all my reviews
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Amazon Verified Purchase

This review is from: Working Through Conflict (Textbook Binding)

Folgers conflict resolution provides more infomation about the role of conflict in ones life and how to address those concerns. I would have preferred the print to be a bit larger now that I am wearing glasses. The author(s) gets to the root of conflict.Read and be willing to learn.