"What’s unique about this book is that it’s not only a must-read for the CIO (and everyone else in an IT department); it’s for anyone associated with the technology industry. If you are a manufacturer, seller, or service provider of technology, you will gain insight into what makes an IT department world class."
"The new book World Class IT (Jossey-Bass, 2009), by consultant Peter A. High, provides solid, timeless advice for CIOs trying to manage IT for business success."
— Mitch Betts, ComputerWorld Book Review
Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon.
What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement.
Principle 1: Recruit, train, and retain World Class IT people
Principle 2: Build and maintain a robust IT infrastructure
Principle 3: Manage projects and portfolios effectively
Principle 4: Ensure partnerships within the IT department and with the business
Principle 5: Develop a collaborative relationship with external partners
The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.
The framework is well explained and the use of real world examples provides useful insight.
Brilliant book, simply brilliant - a must -read for senior IT and non-IT executives alike, if they want to learn how to make the most of their IT!!
Moreover, the principles will help executives identify areas of focus and actionable items for continuous improvement.
Every CIO and every CEO should read this book. It's principles and sub principles seems too obvious, but gives order to a very complex department like IT.Published 1 month ago by Adrian
Peter's book does an excellent job of framing the pillars of high performance IT organizations. IT leaders can leverage the concepts to dive into their own organizations and take a... Read morePublished 5 months ago by Joe Topinka
Very useful summary of what you need to focus on as an IT department striving for excellence for your company. Read morePublished 12 months ago by Linus Nyman
A repeat of fundamental principles. We know where we need to go we just don't have the ability to get there... Read morePublished 13 months ago by Jody Howard
What's interesting about Peter's book, is that I read it in 2013 (almost four years after publication). Read morePublished 14 months ago by Richie Etwaru
Business ROI is a complex challenge that requires executive leadership to be effective. The ability of technology to envision, enable and support these challenges is virtually... Read morePublished 14 months ago by Arthur Worster
This books summarizes everything a person starting in IT or mid-career needs to know. More experienced people will already know the key information, but the question is whether... Read morePublished 17 months ago by Jana M
I met Peter High early one winter morning at a local Hotel in downtown Toronto as he moderated a CIO panel on Innovation. Read morePublished on November 4, 2011 by Horace McPherson