World Class Quality: Using Design of Experiments to Make It Happen [Hardcover]

Keki Bhote (Author), Adi Bhote (Author)

Book Description

Publication Date: January 4, 2000

"The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. This new and expanded edition of the widely influential World Class Quality not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality."

Product Details

• Reading level: Ages 17 and up
  
• Hardcover: 512 pages
• Publisher: AMACOM; 2 Sub edition (January 4, 2000)
• Language: English
• ISBN-10: 0814404278
• ISBN-13: 978-0814404270
• Product Dimensions: 9.3 x 6.4 x 1.6 inches
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Average Customer Review: 3.4 out of 5 stars  See all reviews (22 customer reviews)
• Amazon Best Sellers Rank: #414,853 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful:

2.0 out of 5 stars There are better....., June 30, 2005

By 

Aldous Wong (Calgary, Alberta, Canada) - See all my reviews
(REAL NAME)   

This review is from: World Class Quality: Using Design of Experiments to Make It Happen (Hardcover)

I was somewhat confused when reading this book couple years ago to learn about Dorian Shainin approach. Fortunately, subsequent to reading this book, I read the following two much better books on Shainin's ideas:

Mnufacutring Solutions for Consistent Quality and Reliability by Robert Traver, 1995, amacom

Statistical Engineering by Stefan Steiner and Jock MacKay, 2005, ASQ Press

6 of 6 people found the following review helpful:

4.0 out of 5 stars Good book - but foul attitude..., December 26, 2003

By 

Rai Chowdhary "Rai" (Austin, Texas) - See all my reviews

This review is from: World Class Quality: Using Design of Experiments to Make It Happen (Hardcover)

Excellent material, marred by an attitude towards other quality gurus. The author does a good job of presenting sound and fast methodologies in product quality. These techniques can be of value to every professional engaged in manufacturing and quality fields. A must read, but ignore the pungent remarks on other methods.

Taguchi techniques also work well, I have used them often.

6 of 6 people found the following review helpful:

4.0 out of 5 stars Fantastic Summary of Shainin's Powerful Techniques!, May 14, 2000

By A Customer

This review is from: World Class Quality: Using Design of Experiments to Make It Happen (Hardcover)

I have used Dorian Shainin's statistical engineering techniques for years and have solved several tough problems in manufacturing environments. I have found the techniques to be quite capable of helping me solve probably 99% of the problems I have faced in manufacturing. Bhote's second edition is a welcome update from his sparse first attempt. This book shows techniques, examples and how they work and don't work. More and newer tools are shown in this edition also. I found it a little difficult to read over and over again Keki's slamming of Taguchi and classical DOE. Shainin has used these tools to develop his own tools, and while they aren't used in his strategies by name they should at least be given polite acknowlegement by the author. I often felt as if Keki was begging the reader to use Shainin's techniques instead of simply writing about them. Overall I appreciate the compilation of almost all of Shainin's techniques even though so many have service marks on them for protection. This is a wonderful reference book and I have found it very useful to use when I explain the tools to others. I did have a hard time trying to merge the message of six sigma with Shainin's statistical engineering. I couldn't figure out if Keki thought six sigma was right or wrong, but he then went on to promote his own new version of everything, the Big Q. A little too much selling.