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!Wow!: Deje al cliente boquiabierto con un servicio fuera de serie (Spanish Edition)
 
 
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!Wow!: Deje al cliente boquiabierto con un servicio fuera de serie (Spanish Edition) [Paperback]

Performance Research Associates (Author), John Bush (Illustrator)
5.0 out of 5 stars  See all reviews (1 customer review) |
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Book Description

Publication Date: June 30, 2009

Para hacer que los clientes de hoy en dia continuen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas.
Completamente actualizado con nuevas tecnicas para ayudarlo a trabajar exitosamente hasta con los clientes mas dificiles, !Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias probados para: cumplir con las expectativas de los clientes y satisfacer sus necesidades; hacer que sea mas facil que la gente realice negocios con uno; determinar los momentos apropiados para romper las reglas; convertirse en fantasticos reparadores y poderosos solucionadores de problemas; enfrentar efectivamente a "clientes infernales", !y mucho mas!

Frequently Bought Together

Customers buy this book with El Hombre Mas Rico de Babilonia: La Version Original Renovada y Revisada (Spanish Edition) by George S. Clason Paperback $9.99

!Wow!: Deje al cliente boquiabierto con un servicio fuera de serie (Spanish Edition) + El Hombre Mas Rico de Babilonia: La Version Original Renovada y Revisada (Spanish Edition)
Price For Both: $25.98

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Product Details

  • Paperback: 240 pages
  • Publisher: Grupo Nelson; 4 edition (June 30, 2009)
  • Language: Spanish
  • ISBN-10: 1602552371
  • ISBN-13: 978-1602552371
  • Product Dimensions: 9 x 6 x 0.6 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #702,633 in Books (See Top 100 in Books)

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1 of 1 people found the following review helpful:
5.0 out of 5 stars ¡WOW! Deje al cliente boquiabierto con un servicio de excelencia, November 20, 2010
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This review is from: !Wow!: Deje al cliente boquiabierto con un servicio fuera de serie (Spanish Edition) (Paperback)
Es un libro sencillo, fácil de entender pero muy practico para todas aquellas personas que están interesadas en dar un servicio de excelencia y que saben que el servicio al cliente es esencial para atraer y mantener al cliente acudiendo a tu negocio. No dejen pasar la oportunidad de leer este libro.
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Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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