Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication [Plastic Comb]

Nancy J. Campbell (Author)

Book Description

Publication Date: January 1, 1998 | ISBN-10: 081447960X | ISBN-13: 978-0814479605

A guide to creating accurate policies and procedures documents. The text covers areas such as health and safety, human resources, office management, quality, manufacturing and customer service.

Editorial Reviews

Book Description

"Policies and procedures -- they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:

* health and safety * human resources *

office management * administration * quality

* manufacturing * customer service * finance

and accounting.

Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:

* write (and design) documents clearly (so employees will understand and follow the policies)

* plan, analyze, and research each element

* help employees increase efficiency, reduce mistakes and frustration, and save time and money -- by providing clear guidelines to follow

* avoid legal mistakes that can get a company in trouble."

About the Author

NANCY J. CAMPBELL (Kansas City, MO) is a trainer, facilitator, and speaker specializing in the development of management skills to enhance employee performance.

Product Details

• Reading level: Ages 18 and up
  
• Plastic Comb: 412 pages
• Publisher: AMACOM (January 1, 1998)
• Language: English
• ISBN-10: 081447960X
• ISBN-13: 978-0814479605
• Product Dimensions: 11.1 x 9.3 x 1.1 inches
• Shipping Weight: 2.6 pounds (View shipping rates and policies)
• Average Customer Review: 3.6 out of 5 stars  See all reviews (8 customer reviews)
• Amazon Best Sellers Rank: #283,893 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

17 of 18 people found the following review helpful:

3.0 out of 5 stars Useful, but a bit too general, May 18, 1999

By A Customer

This review is from: Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication (Plastic Comb)

The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.

17 of 18 people found the following review helpful:

4.0 out of 5 stars This book was very helpful in getting started., May 19, 1998

By A Customer

This review is from: Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication (Plastic Comb)

This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.

3 of 3 people found the following review helpful:

5.0 out of 5 stars A LONG history with this title..., April 3, 2006

By 

SOX Tools "Scout" (Ozawkie, KS) - See all my reviews

This review is from: Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication (Plastic Comb)

I have used this book frequently as a business consultant and teacher over the last 10 years. It is THE "How To" book on the subject. It goes very well with POLYPROC Policies and Procedures (also available on Amazon - search on Polyproc or Sarbanes Oxley).